Kylie Johnson
Phoenix,AZ
Summary
Detail-oriented Assistant Manager with a proven track record in customer service, team leadership, and staff training. Committed to enhancing customer satisfaction and optimizing inventory management strategies.
Overview
4
4
years of professional experience
Work History
Dutch Bros Assistant Manager
Dutch Bros
Peoria, AZ
11.2023 - Current
- Supervised daily operations to ensure adherence to company standards and protocols.
- Trained and mentored staff on efficient service techniques and product knowledge.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Conducted performance evaluations to identify areas for improvement among team members.
- Collaborated with management on strategic initiatives to drive store profitability and growth.
- Analyzed sales data to identify trends, informing staffing and product decisions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Einsteins Bagel Barista
Einstein Bagels
Scottsdale, AZ
12.2021 - 11.2023
- Prepared high-quality coffee beverages according to standardized recipes.
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Maintained cleanliness and organization of work area in compliance with health standards.
- Operated espresso machines and brewing equipment efficiently to meet demand during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Crean Lutheran High School
Irvine, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Task delegation
- Staff training and development
Timeline
Dutch Bros Assistant Manager
Dutch Bros
11.2023 - Current
Einsteins Bagel Barista
Einstein Bagels
12.2021 - 11.2023
High School Diploma -
Crean Lutheran High School