Kylie J Stithem
Mcpherson,KS
Summary
Skilled and personable professional with 6+ years’ experience providing consistent, approachable customer service and sales. In search of a long term supervisory or upper management role, with a company that provides great opportunities and benefits.
Overview
15
15
years of professional experience
Work History
Attendant
Pfizer
09.2018 - Current
- Conducted thorough visual inspections to detect defects, maintaining product quality standards for customer satisfaction.
- Conducted detailed training sessions for inspectors, focusing on skill development.
- Ensured adherence to company SOPs while training colleagues on compliance and best practices.
- Monitored and enforced adherence to FDA and DEA regulations to maintain operational integrity.
- CDA for controlled product
- Certified Trainer
- Experience With SAP
- Knowledgeable and experienced with working and Running MODA and light houses in the core
- Aseptically trained and certified
Customer service
Lowes
01.2016 - 09.2018
- Handled returns for all customers
- Offered corrections for any customer issues
- Directed phones calls to correct departments
- Helped customers check out and place orders
Customer Service
Dillons Store #50
09.2014 - 05.2015
- Follow all programs and merchandising plans
- Manage upfront staff and inventory of money
- Store bookkeeping on nightly inventory on lottery and postage
- Communicate and Coach employees day to day
- Incharge nightly of taking the money and placing in safe
- Set examples of excellent customer service following company standards (Three A's)
- Set throw times and direct work flow for upfront associates
Shift leader
Subway
08.2013 - 02.2015
- Demonstrate passion for exceeding customer expectations
- Work with management on day to day operations
- Exceed or hit daily sales, customer loyalty, and item sales goals set by company
- Assist customer with excellent customer service and food knowledge from start to end
- Train other associates in better sales and customer
Cashier
Heartland Food
01.2011 - 08.2013
- Handled monetary transactions with customers
- Effectively performed end of day duties, including balancing the till, doing end of day transactions with varying levels of customer engagement.
Education
Bachelor of Science - Accounting And Computer Science
Wilmington University
New Castle, DESkills
- Technical Skills: Adept with Microsoft Office (Word, Excel, PowerPoint, Outlook) and all Microsoft Operating systems software Capable of managing software and hardware maintenance, as well as installing hardware and software, troubleshooting hardware and networking issues and typing 75 words per minute with superior accuracy
- Customer Service: Serve as initial point of contact for customers, vendors and partners Educate customers regarding company services and product information
- Key Strengths: Excel at developing strong relationships with staff, senior executives and customers; strong record of creating a positive first impression Highly organized and conscientious; entrusted by management with confidential materials Adapt quickly to new and evolving environments
- Fast Learner
- Great on taking initiative on learning new skills at work and learning about all the different roles to become more comfortable in different roles and areas in the company
Timeline
Attendant
Pfizer
09.2018 - Current
Customer service
Lowes
01.2016 - 09.2018
Customer Service
Dillons Store #50
09.2014 - 05.2015
Shift leader
Subway
08.2013 - 02.2015
Cashier
Heartland Food
01.2011 - 08.2013
Bachelor of Science - Accounting And Computer Science
Wilmington University