Kylie Knight
El Paso,TX
Summary
Known for a positive attitude and a strong focus on achieving results through effective employee training and collaboration.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Rancho Family Medical Group
Murrieta, CA
09.2020 - 06.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Shift Leader
Pieology Pizzeria
Menifee, CA
10.2019 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader
Mickeys Yogurt
Hemet, CA
02.2017 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Education
Certified Medical Assistant - Medical Assistant
San Joaquin Valley College
Temecula, CA09-2020
Skills
- Quick problem solver
- Customer Service
- Money Handling
- Customer Assistance
- Equipment Maintenance
- Medical Office Management
Timeline
Medical Assistant
Rancho Family Medical Group
09.2020 - 06.2021
Shift Leader
Pieology Pizzeria
10.2019 - 09.2020
Shift Leader
Mickeys Yogurt
02.2017 - 08.2019
Certified Medical Assistant - Medical Assistant
San Joaquin Valley College
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