Dynamic shift leader with over five years of experience in supervising operations and training staff. Skilled in creative problem-solving and effective communication, contributing to improved workflow and customer experiences.
Overview
6
6
years of professional experience
Work History
Shift Leader
Oberweis Ice Cream and Dairy Store
Rolling Meadows, IL
11.2020 - Current
Managed daily operational activities, focusing on maintaining superior customer service and product quality.
Facilitated onboarding and skill development for new team members to enhance team collaboration.
Managed inventory monitoring and restocking initiatives to support seamless operations.
Resolved customer inquiries and complaints promptly, contributing to positive customer experiences.
Managed transaction processes through POS software, ensuring accuracy in cash and credit card handling.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Promoted a supportive workplace culture aimed at boosting employee satisfaction and retention rates.