Kylie Lewis
Marion,LA
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
13
13
years of professional experience
Work History
Branch Manager
Security Finance
Marion, LA
02.2024 - Current
- Direct full-service branch operations including lending, collections, cash controls, and customer account management.
- Ensure compliance with state and federal lending regulations, company policies, and audit standards.
- Lead, coach, and evaluate branch staff to drive performance, accountability, and customer satisfaction.
- Manage loan approvals, portfolio performance, and delinquency reduction strategies.
- Drive branch sales growth through customer retention, referrals, and community presence.
- Prepare operational, compliance, and performance reports while maintaining audit readiness.
Assistant Manager
Security Finance
Marion, LA
04.2023 - 02.2024
- Supported branch leadership in daily banking operations, loan servicing, and cash handling.
- Assisted with underwriting decisions, collections, and account resolutions.
- Trained staff on policies, procedures, and customer service standards.
- Ensured adherence to regulatory requirements and internal controls.
Assistant Manager
Circle K
Marion, LA
06.2013 - 04.2023
- Managed high-volume daily operations including cash balancing, deposits, inventory control, and loss prevention.
- Supervised, trained, and scheduled employees to maintain operational efficiency.
- Delivered consistent customer service while resolving escalated issues professionally.
- Prepared sales reports, monitored performance metrics, and supported internal audits.
Education
High School Diploma -
Farmerville High School
Farmerville, LA05.2012
Skills
- Branch and operations management
- Banking and consumer lending
- Regulatory compliance
- Cash controls and vault management
- Loan processing and underwriting
- Servicing and collections
- Sales growth and portfolio performance
- Team leadership and development
- Customer relationship management
- Reporting and audits
- Risk mitigation strategies
- Microsoft Office Suite
References
Available upon request
Timeline
Branch Manager
Security Finance
02.2024 - Current
Assistant Manager
Security Finance
04.2023 - 02.2024
Assistant Manager
Circle K
06.2013 - 04.2023
High School Diploma -
Farmerville High School