Kylie Lindsay
Huntertown,Indiana
Summary
My name is Kylie Lindsay, and I am a goal oriented, driven, and responsible woman. I strive to constantly push myself in my performance, and I do not give less than my best to anything I am involved in. I have a great work ethic, and I take pride in my ability to maintain a professional, safe and comfortable work environment for all I associate with. With my leadership skills, empathetic thought process and passion in helping others; I tend to thrive in an environment I can positively impact.
Overview
15
15
years of professional experience
Work History
Collections Supervisor
American Red Cross
01.2023 - Current
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
Scheduling Coordinator III
American Red Cross
02.2020 - Current
- Within the last two+ years of working in scheduling at American Red Cross, I have increased my skill levels in Excel, time management, problem solving, and communication
- I have been able to accomplish many things that include but are not limited to:
- - Joined the Sickle Cell Initiative program
- - Joined (and now help lead) the Diversity and Inclusion Committee
- - Balanced learning a new position completely remote
- - Become a facilitator for our New Hire Presentations
Collections Specialist II
American Red Cross
08.2013 - 02.2020
- During my time as a Collections Specialist II at American Red Cross; I became very familiar and efficient in my role
- My work responsibilities included the following:
- - Leading my peers at collection operations to ensure excellent customer service as well as sufficient blood collection
- - Training new hire on FDA regulated materials
- - Excellent communication between sponsors and ARC employees
- - Performing FDA procedures to ensure safe blood donation
- - Problem solving quickly to resolve any potential concern or issue
Site Director - Child Care
YMCA
08.2009 - 07.2011
- In this fun filled role; I was lucky enough to be able to oversee children as a leader for an after school program
- - Administered curriculum in subjects such as science, math, art, music
- - Maintained a calm, positive, and safe environment
- - Kept constant track of all numbers of children in attendance
- - Handled high stress situations
- - Excellent communication with parents
Education
Technical Degree - Cosmetology
Paul Mitchell Cosmetology School
Chicago, IL06.2012
Diploma - Core 40 Diploma
Northrop High School
Fort Wayne, IN06.2011
Skills
- Communication
- Problem Solving
- Time Management
- Excel
- Detail Oriented
- Positive Attitude
- Staff coaching
- Staff training
Accomplishments
Cultivating Culture Champion for embracing the American Red Cross mission and attitude.
Volunteer Experience
- Indiana State Chapter Director, Pediatric Hydrocephalus Foundation, Organize fundraising events to fund research for a cure for Hydrocephalus
- PTL President, School, Organize many events for 400+ students and their families
- Volunteer, Diversity and Inclusion Committee, Help bring people together of all different backgrounds
- Volunteer, Sickle Cell Initiative group, Educate African Americans about the importance
Timeline
Collections Supervisor
American Red Cross
01.2023 - Current
Scheduling Coordinator III
American Red Cross
02.2020 - Current
Collections Specialist II
American Red Cross
08.2013 - 02.2020
Site Director - Child Care
YMCA
08.2009 - 07.2011
Diploma - Core 40 Diploma
Northrop High School
Technical Degree - Cosmetology
Paul Mitchell Cosmetology School
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