Ardath Goins
Charlotte,NC
Summary
Self motivated leader that's proven to meet the rewarding challenge of ensuring support in the growth of all company members. A winner with a proven ability to positively influence and maintain strong working relationships.
Overview
32
32
years of professional experience
Work History
Collections Team Lead
American Red Cross Biomedical Services
04.2021 - Current
- Maintained compliance with industry regulations, ensuring appropriate documentation of all collection activities.
- Conducted regular progress reviews with team members, providing constructive feedback and coaching for continuous improvement.
- Participated in strategic planning sessions, contributing valuable insights on collections process improvements based on firsthand experience in the field.
- Promoted overall patient wellness by educating individuals on blood donation benefits and processes.
- Ensured accurate labeling and handling of collected blood samples, reducing the risk of errors or contamination.
- Achieved a high success rate of blood draws by maintaining a calm demeanor and using efficient collection methods.
- Contributed to team collaboration by sharing knowledge and expertise with coworkers, fostering a supportive work environment.
- Expedited processing times by consistently meeting sample preparation deadlines for laboratory analysis.
- Maintained patient confidentiality through strict adherence to HIPAA regulations during all aspects of the blood collection process.
Customer Service Agent
DAZN/Perform Media
04.2018 - 05.2020
- First point of contact for customer needs
- Manage all contacts in CRM tool, Salesforce
- Ensure current training requirements and documentation are met
- Gather data for reporting purposes
- Efficient time management
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Instructor/Teacher
Carolina School Of Broadcasting
03.2017 - 04.2020
- Teach assigned courses in accordance with assigned course outline of record with radio broadcasting discipline and educational methodologies
- Introduction to Electronic Media, Radio Production, Radio Broadcast Business Practices, Program Development, Rules and Regulations, Radio Broadcast History, Social Media in Radio Broadcast
- Used learning assessments to regularly monitor student understanding of class concepts and materials
Radio On Air Personality
CBS Radio Charlotte/Beasley Media Group
01.1993 - 11.2016
- - Mid-Day On Air Personality (10-3p) Charlotte, NC
- 07/2015 -11/2016
- - WPEG Power98Fm On Air Personality Late Night 'Quiet Storm' (10-2a ) Jun2013 - Aug2016
- - WBAV V101.9 Fm Afternoon On Air Personality (3p-7p) June2013 - Jul2015
- - WPEG Power98fm Mid-Day On Air Personality (10-2p) Jan2001 - Jun2013
- - WPEG Power98fm Nights On Air Personality (6p-10p) Jan1993 - Jan2001
- Engage with listeners through on-air promotions, give-aways and topical discussions
- Work in unison with management to achieve a strategic community foothold in the Charlotte market
- Ensure promotions and contests are executed with precision
- Conduct in-studio and telephone interviews with guests
- Meet blog and social media quotas daily
- Voice Tracking
- Promotional appearances at public, private and promotional events
- Drive listeners to website and social media platforms with compelling content
- Produce commercials for clients, sponsors and endorsements as requested in support of the sales process
- Work with Multimedia Sales Manager to generate revenue in the form of commercials, program features, endorsements, and non-traditional revenue items
Education
Certified Phlebotomy Technician - Phlebotomy
Vein-tastic Phlebotomy School
Charlotte, NC10-2020
Bachelor of Arts - Communications Management
Johnson C Smith University
Charlotte, NC01.1993
Skills
- Great Oral and Written Communication Skills
- Production Assistance
- Efficient Multi-Tasker
- Work Hours Flexibility
- Gather Music Requests
- Stay In Compliance With The FCC at All Times
- Engage with Listeners Via Social Media, In Studio Calls and In Person
- Voice-Tracking
- Active Listener
- Strong interviewing Skills
- Efficient Soundboard Operation
- Uphold Station Formatting
Timeline
Collections Team Lead
American Red Cross Biomedical Services
04.2021 - Current
Customer Service Agent
DAZN/Perform Media
04.2018 - 05.2020
Instructor/Teacher
Carolina School Of Broadcasting
03.2017 - 04.2020
Radio On Air Personality
CBS Radio Charlotte/Beasley Media Group
01.1993 - 11.2016
Bachelor of Arts - Communications Management
Johnson C Smith University
Certified Phlebotomy Technician - Phlebotomy
Vein-tastic Phlebotomy School
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