Van P. Golden
Arab,AL
Summary
Currently I am employed at AT&T as a Collections Account Manager. After 19 years of dedicated service in this field, our office in Huntsville Alabama will be closing effective September 20, 2025. With no opportunity to continue employment with AT&T due to downsizing, I am pursuing employment with expertise as listed in my resume. With my extensive experience in customer relations, business development, debt recovery and contract negotiations, I offer a wealth of experience and knowledge for your business. I am forty-five years old and available for immediate job opportunities. I currently live in Arab Alabama and pursuing employment in the greater Huntsville or surrounding area. Excuses do not override performance!
Overview
19
19
years of professional experience
Work History
Collections Team Lead
AT&T Communications
Huntsville, AL
10.2006 - Current
- Responsible for customer accounts, ensuring the timely collection of outstanding payments.
- Developing strong client relationships to enhance communication and rapport.
- Coordinating with internal teams for the efficient resolution of customer disputes.
- Trained junior staff on best practices in account management and collections.
- Identifying process improvement opportunities within the collections department.
- Preparing monthly reports detailing collection activities and performance metrics.
- Verified the accuracy of customer information prior to initiating contact for collections.
- Responsible for escalated cases, or complex situations requiring special attention.
- Monitored customer accounts for payment trends and compliance with negotiated payment terms.
- Investigated billing discrepancies, implementing solutions to prevent recurrence.
- Established relationships with external vendors in order to facilitate collection efforts when necessary.
- Versed in the management of government, medical, and corporate national accounts.
Education
Some College (No Degree) - General Studies
The University of Alabama
Tuscaloosa, ALSkills
- Account management
- Payment processing
- Dispute resolution
- Data analysis
- Reporting tools
- Client relationship management
- Team leadership
- Process improvement
- Effective communication
- Portfolio management
- Data entry proficiency
- Strong negotiation skills
- Billing documentation
- Teamwork and collaboration
- Written communication
- Relationship building
- Financial analysis
- Attention to detail
- Credit analysis
- Multitasking Abilities
- Verbal and written communication
- Customer relationship management
Accomplishments
- Go for the Gold Winner each month (AT&T award for meeting and exceeding all targets)
Affiliations
- Family
- Fishing
- Gardening
- Sports with friends and family
Timeline
Collections Team Lead
AT&T Communications
10.2006 - Current
Some College (No Degree) - General Studies
The University of Alabama