Kylie Mackersie
Hamilton ,NJ
Summary
I’m currently on a dynamic path, combining my studies in business administration with a minor in digital marketing, all while eyeing a future in real estate. My ambition to obtain a real estate license and open my own brokerage showcases my entrepreneurial spirit and drive for success. Currently, I’m honing my interpersonal skills as a waitress at Gennaro's, an Italian restaurant, gaining valuable experience in customer service and management, which will undoubtedly serve me well in my future ventures. My journey reflects a blend of academic pursuit, practical experience, and a clear vision for my professional future.
Overview
6
6
years of professional experience
Work History
Gennaros Italian Resturant
Jerry Salzano
05.2024 - Current
- Built long-lasting relationships with clients through consistent delivery of exceptional service in a timely manner.
- Cultivated a strong team culture through regular communication, fostering collaboration across all levels of the organization.
- Demonstrated exceptional problem-solving skills, addressing complex guest concerns or operational issues with diplomacy and poise.
- Coordinated staff scheduling, ensuring optimal coverage during peak hours without compromising service quality or employee satisfaction.
- Maintained positive relationships with local community and government officials.
Petes Steakhouse
Rich Tonti
05.2021 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Barista
Dunkin Donuts
08.2018 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Associate of Applied Science - Business Administration
Mercer County Community College
Trenton, NJBachelor of Science - Business Administration
Rutgers Camden
Camden, NJ12.2025
Skills
- Work Under Pressure
- Time Management
- Client Communication
- Professional ethics
- Multitasking
- Industry-Specific Knowledge
- Financial Translation
- Customer Service
Timeline
Gennaros Italian Resturant
Jerry Salzano
05.2024 - Current
Petes Steakhouse
Rich Tonti
05.2021 - 05.2024
Barista
Dunkin Donuts
08.2018 - 03.2021
Associate of Applied Science - Business Administration
Mercer County Community College
Bachelor of Science - Business Administration
Rutgers Camden
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