Kylie Malloy
Ottumwa,IA
Summary
Variety of positions with over ten years management experience. Great team player and leader. Proficient at building positive relationships with new and existing employees. Oversees day to day operations of all aspects of business and works directly with executive management on problem-solving.
Overview
17
17
years of professional experience
Work History
Projects and GIS Coordinator
Wapello Rural Water Assocation
10.2021 - Current
- Worked with customers on establishing new services and prepared all necessary paperwork and easements.
- Worked on various projects and legal issues that required collaboration with our Attorney.
- Developed Wapello Rural Water's Lead Service Line Inventory and worked with staff to ensure accurate information was collected.
- Designed visually appealing maps and graphics for presentations, reports, and other communication materials using advanced cartographic techniques.
- Fostered strong relationships with industry partners to expand business opportunities.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Account Services Representative
Wapello Rural Water Association
05.2020 - 10.2021
- Managed client accounts, ensuring accurate billing and prompt payment collection.
- Worked with service technicians to resolve customers issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
Manager of Store Operations
Hy-Vee
11.2018 - 05.2020
- Delivered business strategy and developed systems to improve operational quality and team efficiency
- Enhanced operational efficiency and productivity by managing budgets, accounts, and inventory
- Worked directly with executive leadership and department managers to identify opportunities for improvement, establish goals and communicate upcoming events
- Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Bakery Department Manager
Hy-Vee
09.2016 - 11.2018
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
Manager of Perishables
Hy-Vee
11.2014 - 09.2016
- Planned events for the store and delegated tasks to other employees involved in the event
- Oversaw the production of more than ten Department Managers
- Planned weekly ads for the store
- Assisted departments with hiring and staffing
Manager of Store Operations
Hy-Vee
04.2014 - 11.2014
- Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager of Store Operations
Hy-Vee
01.2013 - 04.2014
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Hy-Vee
01.2010 - 01.2013
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Hy-Vee
08.2007 - 10.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
15 Credits - Elementary Education
University of Northern Iowa
Cedar Falls Associate of Science - A.A.
Indian Hills Community College
Ottumwa, IABachelor of Science - Accounting
Purdue University Global
Online04.2025
Skills
- Motivated Team Player
- Natural Leader
- Very Organized and Detail Oriented
- Self Motivated
- Strong Background in Management
- Reliable
- Time Management
- Problem-solving abilities
- Critical Thinking
- Adaptability and Flexibility
Accomplishments
Attended "Retail Services" program at Hy-Vee University. Worked in various store departments to gain a better understanding of how the separate departments ran and operated.
Was accepted into "The Academy" at Indian Hills Community College for having a GPA of 3.5 or higher.
Was accepted in the "National Society of Leadership and Success" and completed the Foundations of Leadership Program.
Continued to maintain a 4.0 GPA while attending Purdue University Global.
Timeline
Projects and GIS Coordinator
Wapello Rural Water Assocation
10.2021 - Current
Account Services Representative
Wapello Rural Water Association
05.2020 - 10.2021
Manager of Store Operations
Hy-Vee
11.2018 - 05.2020
Bakery Department Manager
Hy-Vee
09.2016 - 11.2018
Manager of Perishables
Hy-Vee
11.2014 - 09.2016
Manager of Store Operations
Hy-Vee
04.2014 - 11.2014
Assistant Manager of Store Operations
Hy-Vee
01.2013 - 04.2014
Assistant Manager
Hy-Vee
01.2010 - 01.2013
Customer Service Representative
Hy-Vee
08.2007 - 10.2010
15 Credits - Elementary Education
University of Northern Iowa
Associate of Science - A.A.
Indian Hills Community College
Bachelor of Science - Accounting
Purdue University Global
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