Kylie Martin
New Hope,AL
Summary
Proven to enhance client experiences at Stretch Zone through exceptional customer service and problem-solving skills, I streamlined tax processes at Madison County Commission, demonstrating time management skills. Skilled in teamwork and active listening, I consistently contribute to positive outcomes and efficient workflows, embodying a results-driven approach with a friendly, positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Stretch Practioner
Stretch Zone
07.2022 - 01.2023
- Attained a company certification to become a certified stretch practitioner.
- Performed stretching protocols on clients based on evaluation needs.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Answered and directed client's phone calls, questions, and emails.
- Kept the office clean and organized for client and staff comfort and safety.
Physical Therapy Technician
Huntsville Hospital For Women & Children
08.2021 - 06.2022
- Prepared patients to meet with physical therapists.
- Maintained a supportive environment for patients and caregivers.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Performed reception duties like scheduling patients and completing follow-up calls.
- Performed reception duties like checking in patients upon arrival, running insurance plans, and communication with patients and billing departments.
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
- Inventoried supplies and ordered more for office and patient rooms.
- Prepared for sessions by setting up patient treatment areas and equipment.
City of New Hope Splash Pad Staff Member
City Of New Hope
05.2019 - 08.2020
- Kept work areas clean, organized, and safe to promote community and team safety.
- Established positive relationships with community members and other staff members.
Madison County Sales Tax Intern
Madison County Commission
05.2018 - 08.2018
- Streamlined tax processes by maintaining organized client files and documentation by filling all applications and correspondents.
- Received and organized incoming mail and documents
- Navigating Sales Tax and Business License Database to determine the status of businesses.
- Answered and directed business owner calls.
Education
Doctor of Physical Therapy -
University of Alabama At Birmingham
Birmingham, AL12.2025
Bachelor of Science - Exercise Science
University of West Alabama
Livingston, AL05.2021
High School Diploma -
New Hope High School
New Hope, AL05.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Active Listening
Certification
- BLS Training - [2023]
- Certified Stretch Practitioner, Stretch Zone - [2022-2023]
Timeline
Stretch Practioner
Stretch Zone
07.2022 - 01.2023
Physical Therapy Technician
Huntsville Hospital For Women & Children
08.2021 - 06.2022
City of New Hope Splash Pad Staff Member
City Of New Hope
05.2019 - 08.2020
Madison County Sales Tax Intern
Madison County Commission
05.2018 - 08.2018
Doctor of Physical Therapy -
University of Alabama At Birmingham
Bachelor of Science - Exercise Science
University of West Alabama
High School Diploma -
New Hope High School
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