Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Martinez

Fort Worth,TX

Summary

Ambitious cosmetology student with an engaging personality and flexible approach. Experienced server in a fast-paced establishment with the ability to provide superior customer service with while remaining professional and courteous. Organized and dependable with the willingness to take on added responsibilities.

Overview

5
5
years of professional experience

Work History

Entertainment/Server

PBR Texas @ Texas Live
06.2023 - 01.2024
  • Perform line dances for customer entertainment
  • Sell and run presentation for bottle service
  • Make specialty shots and sell to customers on floor
  • Run and operate mechanical bull
  • Keep clean and sanitized area
  • Welcome customers and create fun environment

Cocktail Waitress

PGA Golf Events
05.2023 - 05.2023
  • Served alcoholic and non-alcoholic beverages in bar environment
  • Assisted with bartending duties during high-volume shifts
  • Greeted new customers, discussed specials, and took drink orders
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

Server and Hostess

The Office Bar and Grill
06.2020 - 05.2023
  • Replenished food items, paper products and canned goods to keep kitchen well-stocked during busy periods
  • Increased sales significantly by upselling higher-end products to customers
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Checked identification for minimum age for sale of alcoholic beverages
  • Bussed and reset tables to keep dining room and work areas clean
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods

Customer Service Associate

Buckle
07.2019 - 06.2020
  • Executes excellent sales floor merchandising and selling
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies
  • Attended to customer complaints and processed product return or replacement requests
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Helped customers complete purchases, locate items and join reward programs
  • Issued receipts and processed refunds, credits or exchanges
  • Supported loss prevention goals by monitoring shopper behavior
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer
  • Logged reports, expenses, receipts and sales documents into digital database
  • Created great shopping experience by cultivating warm relationships with customers and giving excellent customer service

Education

High School Diploma -

Volcano Vista High School
Albuquerque, NM
05.2020

Skills

  • Food and Beverage Service
  • Cleaning and Sanitizing
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Customer Service
  • Organized
  • Efficient in high volume environment
  • Point of Sale Systems

Timeline

Entertainment/Server

PBR Texas @ Texas Live
06.2023 - 01.2024

Cocktail Waitress

PGA Golf Events
05.2023 - 05.2023

Server and Hostess

The Office Bar and Grill
06.2020 - 05.2023

Customer Service Associate

Buckle
07.2019 - 06.2020

High School Diploma -

Volcano Vista High School
Kylie Martinez