Kylie Martinez
Fort Worth,TX
Summary
Ambitious cosmetology student with an engaging personality and flexible approach. Experienced server in a fast-paced establishment with the ability to provide superior customer service with while remaining professional and courteous. Organized and dependable with the willingness to take on added responsibilities.
Overview
5
5
years of professional experience
Work History
Entertainment/Server
PBR Texas @ Texas Live
06.2023 - 01.2024
- Perform line dances for customer entertainment
- Sell and run presentation for bottle service
- Make specialty shots and sell to customers on floor
- Run and operate mechanical bull
- Keep clean and sanitized area
- Welcome customers and create fun environment
Cocktail Waitress
PGA Golf Events
05.2023 - 05.2023
- Served alcoholic and non-alcoholic beverages in bar environment
- Assisted with bartending duties during high-volume shifts
- Greeted new customers, discussed specials, and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Server and Hostess
The Office Bar and Grill
06.2020 - 05.2023
- Replenished food items, paper products and canned goods to keep kitchen well-stocked during busy periods
- Increased sales significantly by upselling higher-end products to customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Worked with POS system to place orders, manage bills and handle complimentary items
- Checked identification for minimum age for sale of alcoholic beverages
- Bussed and reset tables to keep dining room and work areas clean
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
Customer Service Associate
Buckle
07.2019 - 06.2020
- Executes excellent sales floor merchandising and selling
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies
- Attended to customer complaints and processed product return or replacement requests
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Issued receipts and processed refunds, credits or exchanges
- Supported loss prevention goals by monitoring shopper behavior
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Logged reports, expenses, receipts and sales documents into digital database
- Created great shopping experience by cultivating warm relationships with customers and giving excellent customer service
Education
High School Diploma -
Volcano Vista High School
Albuquerque, NM05.2020
Skills
- Food and Beverage Service
- Cleaning and Sanitizing
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Customer Service
- Organized
- Efficient in high volume environment
- Point of Sale Systems
Timeline
Entertainment/Server
PBR Texas @ Texas Live
06.2023 - 01.2024
Cocktail Waitress
PGA Golf Events
05.2023 - 05.2023
Server and Hostess
The Office Bar and Grill
06.2020 - 05.2023
Customer Service Associate
Buckle
07.2019 - 06.2020
High School Diploma -
Volcano Vista High School
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