Kylie McQuivey
Orem,UT
Summary
Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Trained in project and time management with extensive knowledge of computer software applications and proven multitasking abilities. Detail-oriented professional committed to maintaining business relationships with clients to increase profitability and drive bottom line results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Luxury Pro Cleaner
Luxury Pro Residential and Commercial Cleaning
Pocatello , ID
2024.01 - Current
- Responded promptly to all customer complaints regarding cleanliness issues.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Kept business entrances clean, tidy and professional in appearance.
Uber Partner
Uber
Phoenix , AZ
2021.08 - 2023.12
- Followed company policies and procedures related to driver conduct on the road.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
Customer Service Representative
Centurylink
Idaho Falls , ID
2016.12 - 2021.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Shift Manager
Wendys
Idaho Falls , ID
2015.01 - 2016.12
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Fast Food Crew Member
Wendys
Chubbuck , ID
2013.01 - 2015.01
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Highland High School
Pocatello, ID05.2014
Skills
- Complaint resolution
- Data Entry
- Adaptability
- Organized
- Quick Leaner
- Knowledge of Computer software application
- Interpersonal Skills
Certification
- First Aid/CPR Certified
- CNA - Certified Nurse Assistant qualified
Timeline
Luxury Pro Cleaner
Luxury Pro Residential and Commercial Cleaning
2024.01 - Current
Uber Partner
Uber
2021.08 - 2023.12
Customer Service Representative
Centurylink
2016.12 - 2021.08
Shift Manager
Wendys
2015.01 - 2016.12
Fast Food Crew Member
Wendys
2013.01 - 2015.01
High School Diploma -
Highland High School
- First Aid/CPR Certified
- CNA - Certified Nurse Assistant qualified
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