Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Henriette Erika Langenbach

Austin,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Luxury Sales & Customer Service Representative

Marriott International, Inc.
05.2021 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Inside Sales Account Executive

Office Depot Inc
06.2018 - 05.2020
  • Increased sales revenue by building strong relationships with key clients and consistently meeting or exceeding sales targets.
  • Developed new business opportunities for the company by conducting market research and identifying potential clients to target.
  • Streamlined internal processes for better efficiency, resulting in improved customer service and increased client satisfaction.
  • Collaborated with cross-functional teams to develop tailored solutions for clients, ensuring their needs were met and promoting long-term partnerships.
  • Managed a diverse portfolio of accounts, providing exceptional service and maintaining high levels of client retention.
  • Conducted regular check-ins with existing clients to identify upselling opportunities and maintain ongoing communication.
  • Implemented effective time management strategies, allowing for efficient prioritization of tasks and responsibilities as an Inside Sales Account Executive.

Caregiver

Senior Minded Home Care
03.2016 - 05.2018
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Marketing Coordinator

Hgr Industrial Surplus
11.2015 - 02.2016
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Increased customer engagement through the creation of compelling social media content and strategies.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.

Senior Sales Executive

Invenio Marketing Solutions
06.2013 - 11.2015
  • Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
  • Established long-lasting relationships with key clients through effective account management and consistent communication.
  • Expanded market presence by identifying new business opportunities and successfully closing deals.
  • Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.

Senior Financial Analyst

Pat Long Law Offices
06.2009 - 05.2013
  • Assisted clients filing bankruptcy with Government sponsored Mortgage Modification Programs
  • Independently analyzed applications for eligibility before submitting the loan portfolio to perspective lending institutions
  • Developed a large client referral base by providing superior customer service (approx. 20% of my business was generated through referrals)
  • Consistently top producer in team of 12 analysts

Education

High School Diploma -

Catholic Girls High School
Oegstgeest, The Netherlands

Skills

  • Account Updating
  • Call Management
  • Data Collection
  • Appointment Scheduling
  • Paperwork Processing
  • Complaint Resolution
  • Product Knowledge
  • Consultative Sales
  • Data Entry
  • Customer RMA Management
  • Escalation Management
  • Building Rapport
  • Active Listening
  • Follow-Up Skills
  • Training Development Aptitude
  • Problem Resolution
  • Call Center Experience
  • International Sales Support
  • Customer Service
  • Strategic Sales Knowledge
  • Customer Relations
  • Problem-Solving Abilities
  • Complaint Handling
  • Quality Control
  • Customer Relationship Management (CRM)
  • De-Escalation Techniques
  • Lead Generation
  • Order Processing
  • Office Equipment Proficiency
  • Filing
  • Payment Processing
  • Clerical Support
  • CRM Software
  • Administrative Support
  • [Software] CRM System Proficiency
  • Sales Expertise
  • Computer Proficiency
  • Microsoft Outlook

Languages

English
Full Professional
German
Professional Working
Dutch
Limited Working

Timeline

Luxury Sales & Customer Service Representative

Marriott International, Inc.
05.2021 - 11.2023

Inside Sales Account Executive

Office Depot Inc
06.2018 - 05.2020

Caregiver

Senior Minded Home Care
03.2016 - 05.2018

Marketing Coordinator

Hgr Industrial Surplus
11.2015 - 02.2016

Senior Sales Executive

Invenio Marketing Solutions
06.2013 - 11.2015

Senior Financial Analyst

Pat Long Law Offices
06.2009 - 05.2013

High School Diploma -

Catholic Girls High School
Henriette Erika Langenbach