KYLIE NUXOLL
Pasco,WA
Summary
High performing loan officer with extensive experience in processing and originating loans. I have a deep understanding of loan operations, regulatory compliance and member-focused service. Known for my strong attention to detail and ability to keep complex processes running smoothly under pressure. I am eager to take the next step into a leadership position where I can support and guide a team, streamline processing workflows and help Gesa continue delivering exceptional lending experiences to its members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
LOAN OFFICER
POTLATCH NO 1 FINANCIAL CREDIT UNION
03.2023 - Current
- Assisted clients in understanding loan products and application processes.
- Gathered and organized required documentation for loan applications.
- Maintained up-to-date knowledge of lending regulations and industry standards.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Continuously listed as one of the credit unions top funding loan officers.
Member Service Representative
POTLATCH NO 1 FINANCIAL CREDIT UNION
01.2023 - 03.2023
- Consistently took 100+ calls daily
- Educated members on financial products and services, improving overall member engagement.
- Resolved member concerns efficiently, fostering trust and loyalty within the community.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Met member call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in member accounts.
Education
High School Diploma -
LEWISTON HIGH SCHOOL
Lewiston, ID05.2021
Skills
- Relationship building and management
- Documentation review
- Credit analysis
- Consumer lending
- Regulatory compliance
- Analytical and critical thinking
- Loan processing coordination
- Customer service
- Excellent time management
Certification
- Service Members Civil Relief Act Protections Training
- Providing Disclosures for Reg E, TISA, Reg CC and Privacy Training
- Regulation Z Open-End Credit Disclosures Training
- Regulation Z Close-End Credit Disclosures Training
- Regulation CC Essentials Training
- Consumer Lending BSA and Security Concerns Training
- BSA and AML Essentials Training
- Federally Insured Accounts Training
- Identity Theft Protection Safeguarding Information Training
- Military Lending Act Guide Training
- Addressing Risks and Red Flags OFAC Training
- Fair Credit Reporting Act Training
Timeline
LOAN OFFICER
POTLATCH NO 1 FINANCIAL CREDIT UNION
03.2023 - Current
Member Service Representative
POTLATCH NO 1 FINANCIAL CREDIT UNION
01.2023 - 03.2023
High School Diploma -
LEWISTON HIGH SCHOOL
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