Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kylie Ortego

Lake Charles,LA

Summary

Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Daycare Teacher

Toddler Town Daycare
04.2022 - 09.2022
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Gathered materials and resources to prepare for lessons and activities.
  • Promoted language acquisition in young learners with engaging storytelling, songs, and word games.

Florist Assistant

Little Shoppe Of Flowers
09.2021 - 04.2022
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
  • Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
  • Prepared incoming flower stocks for inclusion in arrangements, bouquets and [Type].
  • Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
  • Maintained high standard of organization and cleanliness of store premises.
  • Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
  • Prepared flowers for sale by trimming stems, removing leaves, and arranging them attractively in vases or other containers according to best practices for visual appeal and longevity.

Registered Behavior Technician

Sprouts Behavior Development Center
07.2021 - 10.2021
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.

Front Desk Call Taker

Lake Charles Police Department
11.2020 - 07.2021
  • Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
  • Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
  • Monitored multiple computer screens simultaneously.
  • Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
  • Dealt successfully with individuals from various socio-economic, ethnic and cultural backgrounds.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed all tasks in compliance with company policies and procedures.

Education

Associate of Science - Criminal Justice

Sowela Technical Community College
Lake Charles, LA
05-2025

Skills

  • Time management
  • Child safety
  • Strong work ethic
  • Customer service
  • Problem-solving
  • Active listener

Certification

Microsoft Office Certified

Microsoft Excel Certified

Timeline

Daycare Teacher

Toddler Town Daycare
04.2022 - 09.2022

Florist Assistant

Little Shoppe Of Flowers
09.2021 - 04.2022

Registered Behavior Technician

Sprouts Behavior Development Center
07.2021 - 10.2021

Front Desk Call Taker

Lake Charles Police Department
11.2020 - 07.2021

Associate of Science - Criminal Justice

Sowela Technical Community College

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