Kylie Parker
Louisville,KY
Summary
Dedicated Store Manager with proven strengths in customer service, problem-solving, and team leadership, enhancing operational efficiency and team performance.
Overview
4
4
years of professional experience
Work History
Store Manager
Thorntons Gas Station
Louisville, KY
04.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Managed inventory levels, optimizing stock to reduce waste and enhance product availability.
- Trained and mentored staff, fostering a collaborative team environment and improving service quality.
- Coordinated maintenance schedules for equipment, minimizing downtime and ensuring operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Shift Lead
Love's Travel Shop
Waddy, KY
03.2024 - 04.2025
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained new employees on company policies, procedures, and safety standards.
- Managed inventory levels, conducting regular stock checks to minimize discrepancies.
- Assisted in scheduling shifts to optimize staffing based on peak hours.
- Monitored sales performance, providing feedback to improve team productivity.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Helped store management meet standards of service and quality in daily operations.
Retail Sales Associate
Five Below
Indianapolis, IN
10.2022 - 09.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained stock levels and organized merchandise displays for optimal customer accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout operations.
- Collaborated with team members to achieve store sales goals and improve customer satisfaction.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Pathfinder School of Innovation
Louisville, KYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Inventory management
- Goals and performance
- Supply ordering
- Work Planning and Prioritization
- Mathematical aptitude
Timeline
Store Manager
Thorntons Gas Station
04.2025 - Current
Shift Lead
Love's Travel Shop
03.2024 - 04.2025
Retail Sales Associate
Five Below
10.2022 - 09.2024
High School Diploma -
Pathfinder School of Innovation