Kylie Patton
Pall Mall,TN
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. History of computer and phone etiquette with customer service experience.
Overview
12
12
years of professional experience
Work History
Continuing Care Coordinator
JourneyPure At The River
Murfreesboro, TN
05.2019 - 02.2022
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assist clients with building an adequate aftercare plan including sober living placement, individual therapy appointments, medication management, and intensive outpatient classes.
- Provided case management services such as helping clients file for FMLA and short-term disability.
- Contacted court clerks, probation officers, and attorneys for any legal purposes.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Effectively navigated several different computer software models and EMRs.
- Documented all interaction with clients and phone calls with client's attorney, probation officer, family members, and insurance companies.
Server
Red Robin
Murfreesboro, TN
09.2009 - 05.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
No Degree - Biology
Middle Tennessee State University
Murfreesboro, TNNo Degree - Biology
Motlow State Community College
Smyrna, TNHigh School Diploma -
Blackman High School
Murfreesboro, TN05.2011
Skills
- Time Management
- Decision Making
- Critical Thinking
- Medical Records Management
- Case management
- Verbal and Written Communication
- Discharge Planning
- Paperwork Organization
- Documentation and Recordkeeping
- Team Player
- Customer Service and Rapport
- Adaptable and Flexible
Timeline
Continuing Care Coordinator
JourneyPure At The River
05.2019 - 02.2022
Server
Red Robin
09.2009 - 05.2019
No Degree - Biology
Middle Tennessee State University
No Degree - Biology
Motlow State Community College
High School Diploma -
Blackman High School