Eleycia Lopez
Boynton Beach,FL
Summary
Experienced and personable Case Manager with 8 years of expertise in developing treatment plans, delivering exceptional customer service, and handling medical billing. Dedicated Caregiver committed to providing personalized assistance and optimal support to clients managing diverse medical conditions. Highly skilled in organizing treatment plans, scheduling doctor appointments, and coordinating personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Continuing Care Coordinator
Recreate Life Counseling
04.2024 - Current
- A member of the clinical team, who is directly involved in providing quality care for clients
- The Continuity of Care Coordinator ensures clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress
- Work is performed in accordance with established regulations, policies and procedures, and State and Federal Regulations
- Building relationships with referral facilities that provide aftercare for clients
- Working closely alongside business development to receive outside resources for IOP, PHP, transitional housing and residential levels of care
- Managing 40+ clients at both the Detox and inpatient facility to coordinate all clients aftercare plan.
Case Manager
Recreate Life Counseling
02.2023 - Current
- Provide client care with legal matters, STD/FMLA, and future goals by reviewing admittance applications, assessing treatment needs and developing treatment plans by working alongside with clinical and discharge team
- Ensuring effective care with communication, clients needs and consistency
- Run intention setting and wrap up groups with clients and input all clinicals notes for each group
- Monitoring and evaluating actions required to meet the clients health and human services needed.
Service Coordinator
Prosegur
10.2019 - 10.2021
- Connected clients & service providers by maintaining client database, expanding provider list and giving provider recommendations based on needs to ensure continued customer satisfaction
- Manage all billing for the customer and the company
- Proficient in database management, office administration and progress evaluation.
CSR - Customer Service Representative
Lyons Pharmacy
01.2018 - 10.2019
- Manage all customer service calls, refills, and other operational duties with shipping and products for freestyle libre sensor
- Run eligibility reports for all customers to ensure insurance is within network of Lyons pharmacal
- Complete step to step instructions with clients on how to properly use the freestyle libre sensor along with product information.
Billing Specialist
Monarch aba therapy
03.2018 - 08.2018
- Perform general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing
- Coordinate and maintain records for administrative documents, client information, company credit cards and office keys
- Modify and create various documents using Microsoft Office
- Proficient in using the Medicaid portal as well as, blue cross blue shield, United health care, Aetna, pathfinder etc for clients insurance.
Lead Hostess
Wood and fire
01.2018 - 08.2018
- Greet all customers, seat customers with POS system and enter reservations
- Manage all table seating to keep track for servers and maintain cleanliness
- Answer all phone calls to the restaurant for take out and upcoming of future events.
Billing Specialist
Medvantage plus
04.2017 - 01.2018
- Oversee several down lines in our company to check patient's files and make sure they have not received a product
- Data entry and answer all patient inbound and outbound calls
- Pre-authorization and billing for all patients.
ASSEST PROTECTION LEAD DETECTIVE
MACYS
12.2015 - 04.2017
- Responsible for a million-dollar revenue producing store for protecting the company's assets by running financial reports and managing high shortage areas with CCTV
- Manage a small team of detectives and hold morning meetings with managers to create awareness of shoplifters, high shortage areas, fitting room logs, and suspicious activity
- Run monthly audits for the entire store by using EAS, security cables and fitting rooms cameras.
Education
MBA - Mental Health Counseling
Northwestern University
08.2026
Bachelor of Arts in Psychology - Psychology
Florida International University
07.2023
Skills
- Administrative Assistant
- Customer Service (2 years)
- Medical Billing
- Case management (1 year)
- Treatment plan development (1 year)
- Database management
- Progress evaluation
- Microsoft Excel/Office
- Customer service
- Analysis skills
- ICD-10
- Care plans
- Microsoft Outlook
- Microsoft Word
- Data entry
- Patient assessment
- Time management
- Organizational skills
- Intake
- Communication skills
Certification
- Driver's License
- CPR Certification
Willingtorelocate
- Boca Raton, FL
- West Palm Beach, FL
- Coral Springs, FL
Assessments
- Work style: Reliability, Proficient, 01/01/23
- Basic computer skills, Proficient, 11/01/22
- Case management & social work, Proficient, 01/01/23
- Medical receptionist skills, Proficient, 05/01/22
- Attention to detail, Proficient, 01/01/23
Timeline
Continuing Care Coordinator
Recreate Life Counseling
04.2024 - Current
Case Manager
Recreate Life Counseling
02.2023 - Current
Service Coordinator
Prosegur
10.2019 - 10.2021
Billing Specialist
Monarch aba therapy
03.2018 - 08.2018
CSR - Customer Service Representative
Lyons Pharmacy
01.2018 - 10.2019
Lead Hostess
Wood and fire
01.2018 - 08.2018
Billing Specialist
Medvantage plus
04.2017 - 01.2018
ASSEST PROTECTION LEAD DETECTIVE
MACYS
12.2015 - 04.2017
MBA - Mental Health Counseling
Northwestern University
Bachelor of Arts in Psychology - Psychology
Florida International University
- Driver's License
- CPR Certification
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