Ashley Boyer
Burgess Orthodontics
De Soto,MO
17
years of professional experience
Results-driven Insurance Coordinator and Accounts Receivable Professional with 6 years managing full revenue cycles in medical settings. Accelerated cash flow and reduced aging accounts through effective claim appeals and insurance verification. Clear communicator of financial information to patients, enhancing operational efficiency and supporting organizational goals.
Work History
Insurance Coordinator / Accounts Receivable
5 Months- Oversaw insurance verification workflows to ensure swift authorization of patient treatment plans.
- Managed claims submissions, ensuring accuracy and compliance with industry standards.
- Streamlined communication between patients and insurance providers to enhance service delivery.
- Streamlined claim processing for improved customer experience, implementing efficient tracking systems.
- Implemented a tracking system for pending claims to reduce follow-up delays significantly.
- Verified patient insurance coverage details and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral processes, and insurance billing.
- Improved operational workflows by introducing digital filing systems, significantly reducing paper use.
- Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
- Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.
- Assisted in resolving complex insurance claims, liaising between clients and providers for favorable outcomes.
- Increased team efficiency with the development of comprehensive training materials on insurance protocols.
- Increased team efficiency with the development of comprehensive training materials on insurance protocols.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to patient accounts to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Calculated adjustments, premiums and refunds.
- Maintained confidentiality of patient finances, records, and health statuses.
- Collected premiums and issued accurate receipts.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Processed and recorded new policies and claims.
- Checked documentation for accuracy and completeness for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Implemented automated invoicing system, streamlining workflow and enhancing efficiency.
- Analyzed aging reports to identify trends and develop collection strategies effectively.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Office Manager / Insurance Coordinator / Accounts Payable / Treatment Plan Coordinator
3 Years 11 Months- Coordinated follow-up communications with clients to ensure satisfaction and address inquiries.
- Executed daily cash drawer reconciliations to uphold operational efficiency and accuracy.
- Monitored and analyzed past due accounts, implementing strategies for effective collection and recovery.
- Executed monthly billing operations and organized distribution of statements, enhancing communication with clients through both email and mail channels.
- Streamlined invoice processing for accounts payable, enhancing workflow efficiency and accuracy in financial documentation.
- Facilitated collection of past due payments to maintain cash flow
- Reviewed documentation and accurately submitted insurance claims to maintain compliance with industry standards.
- Assessed and documented estimated costs for patient treatments and cleanings to support billing accuracy.
- Implemented tracking systems to monitor follow-up activities and optimize response times.
- Analyzed client feedback to identify areas for service improvement and operational efficiency.
- Increased revenue recovery by efficiently resolving coding disputes with insurance carriers.
- Obtained existing insurance data and personal information to develop insurance quotes.
- Managed claims processing, ensuring accuracy and compliance with industry regulations.
- Analyzed policy documents to identify coverage gaps and recommend improvements.
- Facilitated communication between clients and insurance providers to resolve inquiries and disputes.
- Implemented process improvements that enhanced claim resolution time and client satisfaction.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Processed and recorded incoming payments accurately to maintain financial integrity.
- Managed customer accounts, ensuring timely follow-ups on outstanding invoices.
- Developed efficient billing processes, reducing errors and improving cash flow.
- Collaborated with cross-functional teams to resolve payment issues promptly.
- Reconciled discrepancies in accounts to enhance accuracy of financial records.
Reservation Specialist
1 Year 6 Months- Answering incoming calls
- Managed incoming calls to efficiently address patient inquiries and service needs
- Taking payments
- Collected and verified new insurance information to ensure accurate patient records
- Coordinated and filled doctor schedules to optimize appointment availability and patient flow
- Sending out forms
- Sending out patient letters
- Putting in Ortho request
- Faxed patient documents to healthcare providers
- Emailed appointment reminders to patients
- Emailing
- School forms
Administrative Assistant / Accounts Coordinator
2 Years- Produce and distribute correspondence memos, letters, faxes and forms
- Develop and maintain a filing system
- Prepare and monitor invoices
- Generate reports
- Developed and maintained an organized filing system to enhance document retrieval and storage efficiency
- Procured necessary office supplies to maintain workflow
- Coordinate office procedures
- Recorded spoken information for documentation purposes
- Research and create presentations
- Maintain computer and manual filing systems
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Prepared and monitored invoices to ensure timely payments and accurate financial records
- Take accurate minutes of meetings
- Contribute to team effort by accomplishing related results as needed
- Contributed to team effort by accomplishing related results.
- Provide general support to visitors
- Book conference calls, rooms, taxis, couriers, hotels etc.
- Cover the reception desk when required
- Assumed reception desk responsibilities during staff absences
- Reply to email, telephone or face to face enquiries
- Provide information by answering questions and requests
- Answer and direct phone calls
- Receive, sort and distribute the mail
- Answer telephone calls and pass them on
- Manage staff appointments
- Oversee and supervise the work of junior staff
- Write letters and emails on behalf of other office staff
- Take dictation
- Coordinated scheduling of appointments for staff members
- Resolve administrative problems
- Develop and update administrative systems to make them more efficient
- Photocopy and print out documents on behalf of other colleague
Operations Manager
7 Months- Completed 12 weeks of management training, gaining comprehensive knowledge of all business operations. Managed all operational duties, including payroll, cash handling, and training new employees. I would run some of the stores, do all payroll, all cash handling, training new people, opening each day closing each day, all ordering & receiving. Traveled to various locations to provide operational support and assistance as needed.
- Streamlined operational processes to enhance efficiency and productivity across multiple departments.
- Coordinated supply chain management, ensuring timely inventory replenishment and order fulfillment.
- Developed and implemented training programs for staff to improve service quality and operational standards.
Store Manager
1 Year 6 Months- Supervised 6-7 employees, fostering a collaborative work environment
- Coaching and training for all employees
- Coached and trained employees to enhance customer service skills
- Managed incoming phone calls
- Helping customers with their phones, internet and tv
- Conducted monthly inventory counts to maintain accurate stock levels
- Executed store layout resets
- Signing customers in and out
Representative
2 Years 7 Months- Resolved customer billing, service, and phone issues through inbound calls
- Assisted store reps by handling inbound calls related to customer issues
- Provided technical support to customers via email
Cashier
11 Months- Processed customer transactions efficiently
- Signed in vehicles for oil changes and repairs, ensuring accurate service tracking
- Conducted thorough inventory counts
- Counting inventory
- Reporting missing inventory
- Organized and replenished store shelves
- Stocking the shelves
- Created comprehensive inventory lists
Assistant Manager
1 Year 8 Months- Bathed dogs and cats to maintain hygiene and comfort
- Used nail clippers to trim nails of dogs and cats
- Bathing dogs and cats
- Conducted brush outs to remove loose fur from pets
- Applied de-shedding techniques to reduce pet shedding
- Assisted with daily activities in daycare and boarding areas
Education
Diploma - Vet assistant
Diploma - All
Skills
Billing accuracy assurance
Accounts Receivable
Medical payment processing
Financial accounting
Proficient in conducting financial audits
Skilled in QuickBooks financial management
Excel data analysis
Payment reconciliation
Customer billing
Administrative support role
Insurance verification workflows
Claims submission
Medical language proficiency
Detail-oriented data management
Dental benefits management
Client relations
Team collaboration
Workflow improvement
Revenue optimization
Calendar management
Task scheduling
Office management
Document management
Office suite proficiency
Microsoft Office
Microsoft Word
Microsoft Powerpoint
Skilled in Google Drive management
Spreadsheet skills
Attention to detail
Organizational time strategies
Management experience
Administrative Assistant
Customer service
Phone etiquette
Healthcare regulation
OSHA standards implementation experience
Risk assessment in finance
Supply chain management
Operation
Animal restraint
Industry collaboration
Word processing
Medical payment processing
Attention to detail
Administrative Assistant
Account management
Healthcare regulation
Timeline
Insurance Coordinator / Accounts Receivable
Burgess Orthodontics
03.2026 - CurrentRead More
Office Manager / Insurance Coordinator / Accounts Payable / Treatment Plan Coordinator
Crews Dental
04.2022 - 03.2026Read More
Reservation Specialist
Pediatric Dentistry of Sunset Hills
10.2020 - 04.2022Read More
Administrative Assistant / Accounts Coordinator
MRC Recycling
10.2018 - 10.2020Read More
Operations Manager
Rhodes 101
03.2018 - 10.2018Read More
Store Manager
Custom Communication (AT&T)
09.2016 - 03.2018Read More
Representative
Sprint
01.2012 - 08.2014Read More
Cashier
Tire Department
02.2011 - 01.2012Read More
Assistant Manager
Kennelwood Pet Resorts
05.2009 - 01.2011Read More
South County Technical School
Diploma from Vet assistant
Read More
Melville Senior High School
Diploma from All
Read More