Kylie Plantaz
Madera,CA
Summary
Results-driven Customer Success Advocate with expertise in account management, issue resolution, and relationship building. Proven ability to enhance customer satisfaction through proactive communication and effective support.
Overview
11
11
years of professional experience
Work History
Customer Success Advocate
Trelleborg
Fresno, CA
06.2022 - Current
- Managed customer accounts to foster long-term client relationships through proactive communication and responsive support
- Provided accurate customer quotes and ensured timely follow-up to enhance customer satisfaction
- Resolved customer concerns swiftly to uphold a positive customer experience
- Communicate delays, scheduling updates, and order status changes to customers with transparency
- Partner with internal teams and sales engineers to coordinate customer needs and administrative support
- Process purchase orders and manage customer transactions through CRM systems and customer portals
- Generate and analyze open order reports to support operational efficiency and customer satisfaction
- Balance multiple priorities in a fast-paced manufacturing and customer service environment
Customer Service Manager
Associated Compressor & Equipment
Fresno, CA
12.2021 - 06.2022
- Maintained customer relationships through proactive communication and effective issue resolution
- Managed customer onboarding documentation to ensure accuracy of trade references, tax information, and resale certificates
- Processed invoices and facilitated collections for outstanding accounts to improve cash flow
- Facilitated communication between sales engineers and customer accounts to streamline processes.
- Organized scheduling and execution of preventative maintenance to ensure equipment reliability.
Bartender/Server
Westwoods BBQ & Spice
Fresno, CA
09.2021 - 11.2021
- Provided exceptional customer service to enhance guest dining experiences.
- Delivered exceptional customer service in a fast-paced hospitality environment
- Managed customer interactions, multitasking, and daily operational responsibilities
- Managed bar inventory and ensured stock levels were maintained consistently.
Bartender/Manager
Mad Duck Craft Brewing
06.2015 - 09.2021
- Managed daily operations in a high-volume customer-facing environment
- Oversaw staff scheduling and labor decisions to maintain customer service standards in high-volume environment
- Managed cash handling, reporting, and operational documentation to ensure accuracy and compliance
- Built strong customer relationships through consistent service and communication
Education
Bachelor of Arts - Psychology
California State University, Fresno
Fresno, CA05-2021
Associate of Science - Psychology
Clovis Community College
Clovis06-2019
Associate of Science - Sociology
Clovis Community College
Clovis, CA06-2019
Skills
- CRM systems
- Account management
- Issue resolution
- Customer communication
- Order management
- Cross-functional collaboration
- Administrative support
- Microsoft 365 and Excel
- Fast-paced multitasking
- Professionalism under pressure
- Relationship building
- Pricing support
Timeline
Customer Success Advocate
Trelleborg
06.2022 - Current
Customer Service Manager
Associated Compressor & Equipment
12.2021 - 06.2022
Bartender/Server
Westwoods BBQ & Spice
09.2021 - 11.2021
Bartender/Manager
Mad Duck Craft Brewing
06.2015 - 09.2021
Bachelor of Arts - Psychology
California State University, Fresno
Associate of Science - Psychology
Clovis Community College
Associate of Science - Sociology
Clovis Community College