Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kylie Richardson

Ignacio,CO

Summary

Skilled Professional in Dental assisting, Customer service (sales), and Teaching. Ton of experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. On top of being a professional in the Dental field, lots of passion about promoting lasting customer satisfaction by delivering quality service and unparalleled support in any environment. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proactive and caring worker with 10+ years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pediatric Dental Assistant

Durango Kids
09.2022 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for 16 procedures daily.
  • Prepared patient x-rays and images for dentist review.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Monitored patient comfort and safety during dental procedures.
  • Scheduled and confirmed patient appointments.

Dental Assistant

Axis Oral Health
06.2021 - 08.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

CSR, Sales

Sun Glass Durango
11.2018 - 06.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Wrote tickets, updated accounts and closed out work orders.
  • Documented all service records and customer information to foster accuracy.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Preschool Teacher

Ignacio Early Learning Center
01.2016 - 08.2018
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.

Server

Sky Ute Casino
01.2014 - 01.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

High School Diploma -

Ignacio High School
Ignacio, CO
05.2014

Skills

  • Advising and Educating Patients
  • Patient Schedule Management
  • Team Collaboration
  • Payment Collection
  • Infection Control Proficiency
  • Pediatric Surgery
  • Effective Customer Communication
  • Office Administration
  • Exceptional customer service
  • Multi-tasking strength
  • Problem-solving skills
  • Customer and client relations
  • Professional demeanor
  • Security awareness
  • Documentation and reporting
  • Time management

Accomplishments

Became credentialed at Animas Surgical Hospital and Mercy Medical Center

Certification

Certified in Radiation Health and Safety

Timeline

Pediatric Dental Assistant

Durango Kids
09.2022 - Current

Dental Assistant

Axis Oral Health
06.2021 - 08.2022

CSR, Sales

Sun Glass Durango
11.2018 - 06.2021

Preschool Teacher

Ignacio Early Learning Center
01.2016 - 08.2018

Server

Sky Ute Casino
01.2014 - 01.2016

High School Diploma -

Ignacio High School

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Kylie Richardson