LYNN MARIE ROBLES
Summerville,SC
Summary
Self-motivated and result-driven Sales Representative with an impressive blend of administrative and customer service experience. Enthusiastic in developing long lasting and effective client relationships with the ability to implement winning business plans that lead to increased sales. Possesses high energy levels along with the entrepreneurial drive needed to increase sales and improve profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pediatric Dental Assistant
Solomons Pediatric Dentistry
Summerville, Sc
03.2021 - 06.2022
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Explained treatment procedures and instructed patients on home care guidelines.
Bilingual Internal Sales Representative
Equiscript
North Charleston, SC
06.2018 - 07.2020
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Prospected continuously for new potential customers and maintained robust conversion rate
- Used CRM software to maintain detailed contact logs and account records
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
Insurance Sales Advisor
Liberty Mutual
Lake Mary, FL
10.2019 - 04.2020
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Handled approximately 350 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Bilingual Patient Experience Specialist
Equiscript
North Charleston, SC
04.2018 - 06.2018
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected and analyzed customer information to prepare product or service reports
- Updated account information to maintain customer records
- Recorded account information to open new customer accounts
- Answered product and service questions, suggesting other offerings to attract potential customers
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
Guidance Office Secretary
Gregg Middle School
Summerville, SC
07.2017 - 04.2018
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Created presentations to inform, motivate and persuade internal and external audiences
- Set up conference rooms, technology and materials to facilitate meetings
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
Secretary
Gregg Middle School
Summerville, SC
06.2016 - 07.2017
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with student and updated student records
- Answered large volume of incoming calls daily to resolve student issues and schedule appointments
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Screened visitors and issued badges to maintain safety and security
- Provided clerical support to company employees by copying, faxing and filing documents
Bakery Clerk
Publix Supermarkets
Summerville, South Carolina
09.2014 - 05.2015
- Provided excellent customer service to buyers, ensuring their order was accurately delivered
- Used persuasive marketing strategy offering customers sample of new bakery products as way to increase sales
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels
Intern | Public Affairs
State Department U.S. Embassy Argentina
Buenos Aires, Argentina
12.2012 - 02.2013
- Provided administrative support to senior team members
- Wrote and distributed press releases and social media content for clients and company
- Provided clerical support, addressing routine and special requirements
- Researched and reviewed information in support of daily objectives
- Produced high-quality communications for internal and external use
- Analyzed problems and worked with teams to develop solutions
- Assisted with projects by applying strong analytical skills and studies
Intern | Economy Department
State Department U.S. Embassy Argentina
Buenos Aires, Argentina
12.2011 - 02.2012
- Assisted with account reviews and preparation for account reviews
- Prepared comprehensive forecasting reports for senior leadership as necessary
- Drafted reports on stock and bond health for periodic client communications
- Implemented system for tracking payments on projects and contracts
- Maintained energy and enthusiasm in fast-paced environment
- Collaborated with team members to achieve target results
- Created plans and communicated deadlines to complete projects on time.
Intern | Finance Department
State Department U.S
Buenos Aires, Argentina
06.2011 - 08.2011
- Prepared and posted financial journal entries using technically relevant software
- Supported organizational account management duties under direct supervision
- Drafted financial reports to support comprehensive investigations
- Reviewed statements with staff accountants to inform corporate and individual financial planning
- Maintained daily report documents, memos and invoices
- Provided clerical support to embassy employees by copying, faxing and filing documents
Education
Bachelor of Science - Business Administration And Management
Trident University International
Cypress, CA08.2025
Skills
- Advising and Educating Patients
- Lead Qualification
- Verbal and Written Communication
- Sales and Marketing Initiatives
- Customer Service and Assistance
- Cold Calling
- Cross-Selling and Upselling
- Salesforce CRM
- Overcoming Objections
- Prospect Follow-Up
- Driving Revenue
- Analytical Thinking
- Collaborative Environments
- Inbound and Outbound Leads
Certification
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Pediatric Dental Assistant
Solomons Pediatric Dentistry
03.2021 - 06.2022
Insurance Sales Advisor
Liberty Mutual
10.2019 - 04.2020
Bilingual Internal Sales Representative
Equiscript
06.2018 - 07.2020
Bilingual Patient Experience Specialist
Equiscript
04.2018 - 06.2018
Guidance Office Secretary
Gregg Middle School
07.2017 - 04.2018
Secretary
Gregg Middle School
06.2016 - 07.2017
Bakery Clerk
Publix Supermarkets
09.2014 - 05.2015
Intern | Public Affairs
State Department U.S. Embassy Argentina
12.2012 - 02.2013
Intern | Economy Department
State Department U.S. Embassy Argentina
12.2011 - 02.2012
Intern | Finance Department
State Department U.S
06.2011 - 08.2011
Bachelor of Science - Business Administration And Management
Trident University International
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