Kylie Rinke
Athens
Summary
Motivated Information Systems graduate with a strong interest in the Information Technology field and hands-on experience providing technical support and customer service. Looking to grow my education in this industry to better my career. Skilled in troubleshooting hardware and software issues, communicating technical solutions to users, and managing multiple priorities in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Help Desk Technician
Everforth ECS Federal
Huntsville, AL
05.2026 - Current
- Troubleshoot and resolve user technical issues through phone, email, remote support, and ticketing systems.
- Install, configure, and maintain Windows workstations and software applications.
- Reset passwords and manage user accounts using Active Directory.
- Deliver professional customer service while communicating technical solutions clearly to end users.
Student Worker
Early Learning Child Care Center
Huntsville, AL
11.2023 - 04.2026
- Followed instructions from management to complete tasks according to exact specifications.
- Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
- Assisted in organizing and maintaining office files and records.
- Managed time effectively to ensure tasks were completed on schedule and maintained an organized workspace.
Education
Bachelor of Business Information Systems -
University of Alabama in Huntsville
Huntsville, AL05-2026
Skills
- Technical Troubleshooting
- Customer Service
- Problem Solving
- Active Directory
- Organization
- Database Management
Timeline
Help Desk Technician
Everforth ECS Federal
05.2026 - Current
Student Worker
Early Learning Child Care Center
11.2023 - 04.2026
Bachelor of Business Information Systems -
University of Alabama in Huntsville