Kylie Robinson
New York,NY
Summary
Dedicated and adaptable professional with a solid track record in delivering excellent customer service, supporting team efforts, and maintaining high standards in retail and service settings. Experienced in customer advisement, cashier operations, and community volunteer work, with a strong focus on effective communication and proactive problem-solving. Seeking to leverage my skills in a dynamic, growth-oriented role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
SKIMS
11.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Supported the store's launch by assisting in initial stockroom setup, inventory organization, and product merchandising.
- Helped design and implement the sales floor layout to optimize customer flow and maximize product visibility.
- Maintained organized stock areas and assisted with ongoing inventory management to support daily operations.
Client Advisor
KITH
05.2024 - 09.2024
- Greeted, assisted, and provided best-in-class customer service to all Kith clients & customers.
- Displayed expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
- Continuously partnered with the Management team regarding individual goals as well as overall business.
- Partnered with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand's visual standards are always met.
- Properly communicated through sales, to ensure product availability.
- Always ensured adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
Cashier/Barista
Zucker's Bagels and Smoked Fish
07.2022 - 08.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Recommended products based on solid understanding of individual customer needs and preferences which improved sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
New York, NY06.2025
High School Diploma -
Monsignor McClancy Memorial High School
New York, NY06.2021
Skills
- Attention to detail
- Client engagement
- MS office
- POS system operation
- Product merchandising
- Inventory and stocking
- Honest and dependable
Certification
- FEMA IS-800.D: National Response Framework
- FEMA IS-120.C: An Introduction to Exercises
Timeline
Associate
SKIMS
11.2024 - Current
Client Advisor
KITH
05.2024 - 09.2024
Cashier/Barista
Zucker's Bagels and Smoked Fish
07.2022 - 08.2022
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
High School Diploma -
Monsignor McClancy Memorial High School
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