Kylie Sherman
Chandler,AZ
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Able to communicate effectively with those around me. Good with kids and with people.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Barista
Dutch Bros
Gilbert, Arizona
09.2024 - Current
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the workspace and equipment.
- Engaged with customers to provide exceptional service and build rapport.
- Operated cash register and handled transactions accurately.
- Restocked supplies and managed inventory levels effectively.
- Collaborated with team members to ensure smooth operations during busy shifts.
- Followed safety guidelines for food handling and equipment use.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
Assistant Teacher
Gilbert Public Schools
Gilbert
02.2024 - 10.2024
- Assisted lead teacher in lesson planning and curriculum development.
- Organized classroom materials and resources for daily activities.
- Supported students with individual learning needs during lessons.
- Monitored student behavior and provided positive reinforcement strategies.
- Collaborated with teachers to assess student progress and participation.
- Communicated effectively with parents regarding student performance and behavior.
- Maintained a safe and orderly classroom environment for all students.
- Supervised small group activities.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Team Member
Fired Pie
Chandler, AZ
03.2023 - 02.2024
- Assisted customers with product selection and provided information on features.
- Collaborated with team members to maintain a clean and organized workspace.
- Handled cash transactions accurately and efficiently during busy shifts.
- Stocked shelves and ensured product displays were visually appealing.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Monitored inventory levels and communicated restocking needs to management.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Team Member
Fashion Q
Chandler, AZ
10.2022 - 03.2023
- Assisted customers with product selection and provided information on features.
- Collaborated with team members to maintain a clean and organized workspace.
- Handled cash transactions accurately and efficiently during busy shifts.
- Stocked shelves and ensured product displays were visually appealing.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Monitored inventory levels and communicated restocking needs to management.
- Maintained a clean and organized work area throughout shift.
Receptionist
Dobson Ranch Home Owners Association
Mesa, Arizona
09.2021 - 10.2022
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed multi-line phone system, routing calls efficiently.
- Scheduled appointments and maintained calendar for staff members.
- Prepared and organized office documents for meetings and presentations.
- Assisted with administrative tasks, ensuring smooth office operations.
- Maintained cleanliness and organization of reception area and waiting room.
- Collaborated with team members to enhance customer service experiences.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Mesquite High School
Gilbert, AZSkills
- Coffee preparation
- Cash handling
- Inventory management
- Customer engagement
- Staying collected and Calm in stressful situations
- Managing and helping others around me
- I work well with other people
Certification
- American Emergency Response Training completed in August of 2024
- Food Handler Certification completed in October of 2024
References
References available upon request.
Timeline
Barista
Dutch Bros
09.2024 - Current
Assistant Teacher
Gilbert Public Schools
02.2024 - 10.2024
Team Member
Fired Pie
03.2023 - 02.2024
Team Member
Fashion Q
10.2022 - 03.2023
Receptionist
Dobson Ranch Home Owners Association
09.2021 - 10.2022
Mesquite High School