Kylie Spence
Houston,TX
Summary
Creative, results-driven professional with extensive experience in customer service and inventory management. Recognized for strong teamwork and communication skills, consistently enhancing dining experiences and driving sales through effective product promotions.
Overview
16
16
years of professional experience
Work History
Server
Abouzy
Houston, Texas
10.2023 - Current
- Delivered attentive service to guests in high-pressure dining setting.
- Demonstrated enthusiasm and extensive knowledge of menu offerings.
- Assisted in training new servers to enhance team performance.
- Collaborated with restaurant staff to optimize operational efficiency- including jobs outside of my title such as decorating for events, answering the phones, working the host stand, etc.
- Promoted desserts, appetizers and off-menu drink and food specials to boost sales.
Server/Head Bartender
Enoteca Rossa
Bellaire, Texas
06.2015 - 10.2023
- Recommended wine and cocktail pairings based on menu selections for enhanced dining experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared drinks according to both standard recipes and recipes for unique, seasonal cocktails I created.
- Managed bar inventory, ensuring prompt restocking and organization of supplies.
- Developed positive customer relationships through attentive service and personalized recommendations.
Server/Bartender
Candelaris Pizzeria
Houston, Texas
07.2012 - 06.2015
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Managed table assignments and ensured timely food delivery.
- Processed customer orders accurately using point-of-sale system.
Client Service Coordinator
Banfield Animal Hospital
Houston, Texas
06.2010 - 06.2012
- Coordinated client appointments and managed scheduling for veterinary services.
- Collaborated with veterinary staff to ensure smooth daily operations.
- Handled billing and insurance claims for veterinary services provided.
- Maintained accurate patient records in the electronic health management system.
- Educated clients on preventive care and wellness programs for pets.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX05-2015
Skills
- Inventory management
- Sales promotion
- Customer relationship management
- Order processing
- Drink preparation
- Strong teamwork
- Attention to detail
- Effective communication
- Time management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Server
Abouzy
10.2023 - Current
Server/Head Bartender
Enoteca Rossa
06.2015 - 10.2023
Server/Bartender
Candelaris Pizzeria
07.2012 - 06.2015
Client Service Coordinator
Banfield Animal Hospital
06.2010 - 06.2012
Bachelor of Arts - Psychology
University of Houston