Kylie Stimson
Summary
Strong leader in customer service and operations management. Skilled in compliance monitoring and effective conflict resolution. Prepared to leverage experience to enhance service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Manager
Dairy Queen Grill & Chill
Sioux Falls
01.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on food preparation and safety protocols.
- Resolved customer complaints promptly to enhance overall dining experience.
- Collaborated with team members to maintain cleanliness and organization in the kitchen.
- Helped employees accomplish tasks during peak periods.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
EMT-Basic
Patient Care EMS
Sioux Falls
08.2025 - 02.2026
- Responded to emergency calls and assessed patient conditions on-site.
- Administered basic first aid and life support techniques during transport.
- Ensured cleanliness and organization of emergency response equipment and vehicles to support efficient operations.
- Facilitated effective communication with patients, families, and healthcare professionals to enhance care during crises.
- Followed safety regulations and protocols to ensure a secure working environment.
- Operated emergency vehicles with caution to prioritize safety for patients, public, and first responders.
Crew Member
Dairy Queen Grill & Chill
Brookings
03.2022 - 12.2024
- Prepared and served food following guidelines, ensuring quality and consistency for customer satisfaction.
- Maintained cleanliness of workstations and dining areas, contributing to a safe and welcoming environment for guests.
- Collaborated with team members to fulfill orders promptly during peak hours, enhancing overall service efficiency.
- Provided excellent customer service by taking orders and addressing inquiries.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Garden Center Employee
Lewis Drug Pharmacy
Brookings
04.2023 - 08.2023
- Guided customers in selecting plants and gardening supplies to meet their specific needs.
- Organized and maintained plant displays to enhance visual appeal and facilitate customer browsing.
- Delivered product information to improve customer understanding and enhance satisfaction.
- Operated cash register for efficient transaction processing.
- Stocked shelves with inventory to ensure availability of products.
- Collaborated with team members to manage daily store operations effectively.
Education
High School Diploma -
Brookings High School
Brookings, SD05-2024
Some College (No Degree) - EMT
Southeast Technical College
Sioux Falls, SDSkills
- Staff training
- Customer service
- Operation management
- Compliance monitoring
- Conflict resolution
- Team collaboration
Timeline
EMT-Basic
Patient Care EMS
08.2025 - 02.2026
Shift Manager
Dairy Queen Grill & Chill
01.2025 - Current
Garden Center Employee
Lewis Drug Pharmacy
04.2023 - 08.2023
Crew Member
Dairy Queen Grill & Chill
03.2022 - 12.2024
High School Diploma -
Brookings High School
Some College (No Degree) - EMT
Southeast Technical College