Kylie Treister
Laguna Niguel,CA
Summary
Experienced client services liaison and product manager skilled in fostering communication and collaboration across teams. Successfully managed product sourcing and technical troubleshooting, resulting in enhanced service delivery. Demonstrated ability to strengthen client relationships and drive positive outcomes.
Overview
27
27
years of professional experience
Work History
Client Services Liaison and Product Manager
Haystack Technologies
Laguna Hills
10.2024 - 03.2026
- Developed timelines and coordinated with various departments on regular follow-ups to maintain project schedules and deadlines.
Maintained constant communication with China supplier for effective product sourcing.
Served as the primary Customer Service contact, ensuring clients received necessary reports and their product functioned correctly.
Partnered with our tech team and clients to troubleshoot and resolve product malfunctions promptly.
Physically installed flooring tracking systems in stores, improving operational efficiency. - Collaborated with cross-functional teams to address client issues, improving service delivery processes.
- Built and maintained strong client relationships, fostering satisfaction and loyalty.
Project Co-ordinator - Fleet Dept
Tynan Motors
Kirrawee, Sydney, NSW, Australia
02.1999 - 02.2003
- Created job files for each client and maintained current data in each file.
- Supervised multiple projects from initial order through delivery by prioritizing needs.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on delivery developments.
- Personally managed and delivered 80 cars per month.
- Ability to multitask under pressure while addressing any customer concerns and resolving problems quickly and reassuringly.
Education
Diploma in Interior Design - Interior Design
Interior Designers Institute
Newport Beach12-2013
Diploma in Advertising - Advertising
Macleay College
Sydney Australia12-1992
Skills
- Client management
- Project management
- Product sourcing
- Technical troubleshooting
- Cross-functional teamwork
- Customer service
- Complaint resolution
- Follow-up skills
- Microsoft Excel
- Mondaycom
- Teams
- Microsoft Word
- Attention to detail
- Effective communication
- System documentation
Timeline
Client Services Liaison and Product Manager
Haystack Technologies
10.2024 - 03.2026
Project Co-ordinator - Fleet Dept
Tynan Motors
02.1999 - 02.2003
Diploma in Interior Design - Interior Design
Interior Designers Institute
Diploma in Advertising - Advertising
Macleay College