Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Vigeland

Eagle,ID

Summary

Friendly and reliable team player with experience training coworkers and leading event teams. Strong communication and multitasking skills developed through customer service and planning roles. Ready to take on more responsibility and grow in a leadership role.

Overview

12
12
years of professional experience

Work History

Marketing Coordinator/Assistant Bookkeeper

Olin Glass, LLC.
Eagle , ID
05.2024 - Current
  • Conduct market research to identify new growth opportunities.
  • Create 5 client presentations per week outlining proposed solutions.
  • Support in planning, coordination, and execution of promotional campaigns.
  • Update CRM database with customer information from multiple sources.
  • Prepare annual tax returns with accuracy and attention to detail.
  • Serve as primary contact for customer inquiries about account status and payments.

Patient Access Representative

St Charles Health Systems
Bend, OR
05.2023 - 12.2024
  • Managed centralized appointment systems and ensured accurate insurance records in fast-paced outpatient rehab center and emergency department.
  • Scheduled and interacted with over 100 patients daily, ensuring streamlined operations.
  • Facilitated seamless communication between therapists, doctors, nurses, and patients.
  • Skilled at communicating with insurance companies to confirm patient benefits.
  • Trained and mentored new team members on procedures and customer service best practices.
  • Effectively handled numerous interactions, accomplished work objectives, and addressed inquiries to improve patient care delivery.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.

Special Events Coordinator

Central Oregon Builders Association
Bend, OR
09.2019 - 03.2020
  • Executed planning and execution of numerous high-profile local events annually.
  • Achieved 20% revenue growth for Central Oregon Home and Garden Show from 2019 to 2020.
  • Managed event marketing, logistics, setup, and venue arrangements efficiently.
  • Analyzed event outcomes through vendor feedback collection and evaluation.
  • Delegated tasks based on team strengths to enhance efficiency and collaboration.
  • Utilized Mailchimp and Canvas to develop weekly newsletters and promotional materials.

Account Executive

The Bulletin
Bend, OR
05.2013 - 09.2019
  • Executed strategic plans for marketing and selling advertising solutions to health care accounts.
  • Dominated advertising budget allocation for St. Charles Health Care by capturing 14 ad slots weekly between 2013 and 2018.
  • Surpassed monthly sales targets over 24 consecutive months.
  • Applied consultative sales techniques to address and resolve client objections.
  • Input customer order details using Ask CRM Software.
  • Entrusted by leadership to manage key client portfolios including prominent names such as St Charles Health Care and Bend Memorial Clinic.

Education

Bachelor of Arts - Communications

Washington State University
Pullman, WA

Skills

  • Service excellence
  • Networking strategies
  • Stress management
  • Process optimization
  • Microsoft Office proficiency
  • Epic software expertise
  • CRM proficiency
  • Sales oversight

Timeline

Marketing Coordinator/Assistant Bookkeeper

Olin Glass, LLC.
05.2024 - Current

Patient Access Representative

St Charles Health Systems
05.2023 - 12.2024

Special Events Coordinator

Central Oregon Builders Association
09.2019 - 03.2020

Account Executive

The Bulletin
05.2013 - 09.2019

Bachelor of Arts - Communications

Washington State University

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