Kylique Walker
Stafford,VA
Summary
Personable and dedicated Customer Service with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Party Host
Pump It Up
03.2019 - 11.2019
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
Server
Chili's Grill & Bar Restaurant
06.2019 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Automotive Service Technician
Battlefield Ford Manassas - Service
02.2020 - 07.2022
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed customer orders and warranty services according to manufacturer specifications.
- Changed, rotated, and balanced tires on different types of vehicles.
Security Guard Supervisor
Securitas Security Services
07.2022 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Managed security staff rotation for position coverage on breaks.
Education
Automotive Mechanics
Onondaga Community College
Syracuse, NYSkills
- Security Officer Training
- Training Methods
- Daily Status Reports
- Security Team Leadership
- Parts ordering and replacement
- Engine installations
- Vehicle maintenance and repair
- Hydraulic systems
- Calibration understanding
- Diagnostic Assessment
- Brake systems knowledge
- Organization and efficiency
- PC proficient
- Tech-savvy
- Flexible
- Multitasking and prioritization
Timeline
Security Guard Supervisor
Securitas Security Services
07.2022 - Current
Automotive Service Technician
Battlefield Ford Manassas - Service
02.2020 - 07.2022
Server
Chili's Grill & Bar Restaurant
06.2019 - 11.2019
Party Host
Pump It Up
03.2019 - 11.2019
Automotive Mechanics
Onondaga Community College
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