Kimberly Armstrong
Hickory,North Carolina
Summary
Self-motivated and genuine individual with a proven track record of success in customer service, training, and sales. Skilled communicator and problem solver who builds relationships and understands needs
Overview
14
14
years of professional experience
Skills
- Excellent verbal and written communications and interpersonal
- Problem-solving and analytical
- Technical and research
- Customer service and teamwork
- Leadership and project management
- Ability to work independently and as part of a team
- Attention to detail
- Ability to resolve conflicts calmly and effectively
- Knowledge of procedures
- Ability to adapt to changing circumstances
- Ability to meet deadlines and work under pressure
- Ability to learn new things quickly
Work History
Online Researcher II
Corelogic
Charlotte, NC
2012 - 2014
- Conducted research of data, using a variety of tools, which involved property taxes and municipal searches.
- Extracted and compiled data into documents and reports.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
International Flight Attendant
VISION AIRLINES
Concord, NC
2011 - 2011
- Achieved second place in graduating class despite having no airline industry background.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Enumerator
US CENSUS BUREAU
Belmont, NC
2010 - 2010
- Conducted property research via state and federally run government websites.
- Performed comprehensive personal interviews with owners or neighbors if owners were absent during data collection.
- Secured confidentially collected data until submitted to headquarters.
Account Executive
PACIFIC LIFE & ANNUITY / PACIFICARE
Charlotte, NC
2000 - 2005
- Managed over 400 Agents in 3 states.
- Attended networking events to build relationships and identify sales opportunities.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Conducted market research, identified emerging market trends, and analyzed competitors’ position to increase revenue levels.
- Conducted presentations, open enrollments, broker seminars, and other avenues to develop prospect base.
- Acted as project manager when obtaining new territories by planning seminars for training.
- Acted as recruiter and trainer for all new brokers along with keeping them updated with company accomplishments and industry activities.
Education
Associate of Applied Science - Business Administration
GASTON COLLEGE
Dallas, North Carolina08.2019
Timeline
Online Researcher II
Corelogic
2012 - 2014
International Flight Attendant
VISION AIRLINES
2011 - 2011
Enumerator
US CENSUS BUREAU
2010 - 2010
Account Executive
PACIFIC LIFE & ANNUITY / PACIFICARE
2000 - 2005
Associate of Applied Science - Business Administration
GASTON COLLEGE
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