Kym Brock
East Chicago,IN
Summary
Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Background in coordinating and directing vehicles, equipment, or staff according to regulations and established policies. Known for strong problem-solving capabilities, clear communication skills, and ability to stay calm under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Health Aide
Help at Home
Valparaiso, IN
09.2024 - 03.2025
- Ensured timely and efficient task execution.
- Immediately informed supervisor of any alterations in client's physical or emotional state.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Prepared meals and snacks according to prescribed diets.
Driver
Can You Do Me A Favor LLC
Chicago, IL
01.2024 - 09.2024
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Verified the contents of inventory loads against shipping papers.
- Transported riders to designated stops according to pre-determined schedules.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Laundry Operator
United Hospital Services
Hammond, IN
11.2023 - 01.2024
- Performed regular maintenance checks on all equipment used in the laundry operation.
- Identified stains on fabrics and applied appropriate stain removal solutions to remove them.
- Sorted dirty linens into separate piles according to fabric type and color.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Maintained a safe work environment by adhering to safety policies and procedures at all times.
Driver
Can You Do Me A Favor LLC
Chicago, IL
03.2023 - 11.2023
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Transported riders to designated stops according to pre-determined schedules.
- Maintained delivery schedules without compromising safety.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Driver
First Transit
Chicago, IL
12.2022 - 03.2023
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Verified the contents of inventory loads against shipping papers.
- Transported riders to designated stops according to pre-determined schedules.
- Managed fuel consumption and expenses for vehicle operations.
Assembly Line Production Worker
Camaco
Portage, IN
09.2022 - 12.2022
- Assisted in training new employees on assembly line processes and procedures.
- Worked through each required task and step in production processes.
- Communicated effectively with team members regarding production goals and objectives.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Rotated through various positions on the assembly line as needed by management.
Assistant Store Manager
Citi Trends
Chicago, IL
03.2019 - 04.2021
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Trained new employees on store policies, procedures and customer service standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted the store manager with daily operations and supervision of employees.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
Insurance Customer Service Representative
Teleperformance
Hobart, IN
11.2017 - 06.2018
- Communicated with clients to understand needs and identify best policies for each case.
- Provided ongoing support and advice to clients regarding policy adjustments and updates.
- Participated in professional development opportunities to enhance insurance knowledge and sales skills.
- Maintained records of client information, including policies and payment history.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
Sales Associate
The Children's Place
Calumet City, IL
02.2017 - 11.2017
- Computed purchases and received and processed cash or credit payment.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted customers with product selection, sizing and styling.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Adhered to company initiatives and achieved established goals.
Packer
Winpak Portion Packaging
Chicago Heights, IL
05.2014 - 08.2015
- Assembled, lined and padded cartons and containers.
- Weighed or counted items for distribution to conform to company standards.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
- Operated hand trucks, pallet jacks, and forklifts to move materials.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Calculated dimensions of packages prior to shipment.
- Prepared product shipments by packing boxes in accordance with company standards.
Crew Member
Wendy's
Calumet Park, IL
09.2010 - 08.2013
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Jefferson High School
Chicago, IL06-2012
Skills
- Leadership and management
- Detail-oriented
- Adaptable
- Excellent communication skills
- Leadership
- Time management
- Team player
- Customer education
Certification
1st Position Truck Dispatching Certificate
(2025)
online course- completion of the Truck Dispatcher Course on Dispatcher 101.com
Timeline
Home Health Aide
Help at Home
09.2024 - 03.2025
Driver
Can You Do Me A Favor LLC
01.2024 - 09.2024
Laundry Operator
United Hospital Services
11.2023 - 01.2024
Driver
Can You Do Me A Favor LLC
03.2023 - 11.2023
Driver
First Transit
12.2022 - 03.2023
Assembly Line Production Worker
Camaco
09.2022 - 12.2022
Assistant Store Manager
Citi Trends
03.2019 - 04.2021
Insurance Customer Service Representative
Teleperformance
11.2017 - 06.2018
Sales Associate
The Children's Place
02.2017 - 11.2017
Packer
Winpak Portion Packaging
05.2014 - 08.2015
Crew Member
Wendy's
09.2010 - 08.2013
High School Diploma -
Jefferson High School
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