Kym Walls

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• Improved client retention rates by consistently delivering exceptional support experiences.
• Managed critical escalations, coordinating efforts across multiple departments for prompt resolution.
• Enhanced customer satisfaction with timely and efficient troubleshooting for global clients.
• Established lasting relationships with key clients by providing personalized support experiences.
• Managed project deliverables for customer orders.
• Created user accounts and assigned permissions.
• Reduced response times through effective prioritization of incoming tickets.
• Coordinated closely with regional support teams to maintain a unified approach to global customer service.

• Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
• Set and achieved company defined sales goals.
• Coordinated responses and resources to handle special client requests.
• Contributed to team objectives in fast-paced environment.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.