Kym Whitaker
Allentown,PA
Summary
Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of performance metrics. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Hospice Clinical Director
Advanced Healthcare
Bethlehem, PA
11.2025 - Current
- Led clinical operations, enhancing patient care protocols and ensuring compliance with healthcare regulations.
- Developed strategic initiatives to improve service delivery, resulting in a census growth of 300% during my tenure.
- Mentored clinical staff, fostering a culture of continuous improvement and professional development within the team.
- Collaborated with interdisciplinary teams to design comprehensive care plans tailored to individual patient needs.
- Analyzed data trends to identify areas for operational efficiency and inform strategic decision-making processes.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Coordinated with external referral sources to ensure continuity of care for patients.
- Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.
Resident Care Director
Heritage Senior Living
Easton, PA
10.2023 - Current
- Conducted admissions assessments to determine patient conditions and risk levels.
- Evaluated team of 45's performance regularly, addressing areas for improvement through coaching and mentoring.
- Actively participated in regulatory audits, ensuring full compliance with all applicable laws and guidelines pertaining to resident care facilities.
- Managed budgetary constraints effectively while prioritizing essential resources for optimal resident care provision.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Coordinated care with external agencies to best support resident needs.
- Assisted with development and execution of marketing strategies to maintain occupancy levels.
DIRECTOR OF NURSING
Devonhouse Senior Living
08.2021 - 10.2023
- Facilitated continuing education and training programs to drive staff competency and professional development
- Performed rounds to observe care and interview staff, residents, and families
- Collaborated with staff, management, and external groups to coordinate patient care
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Established new policies and updated existing policies to improve standard of care for patients
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
REGISTERED NURSE NURSING SUPERVISOR
Manorcare/Promedica West Allen Nursing Facility
01.2019 - 07.2020
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care
REGISTERED NURSE CHILD/INFANT SHIFT RN
Bayada Home Healthcare
01.2015 - 01.2019
- Provided direct patient care, stabilized patients, and determined next course of action
- Implemented medication and IV administration, catheter insertion, and airway management
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
REGISTERED NURSE CASE MANAGER & ON CALL RN
Heartland Hospice
01.2013 - 01.2015
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns
- Liaised with physicians regarding patient needs, performance and changes
REGISTERED NURSE Interventional Progressive Cardiac
01.2005 - 01.2013
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks
Education
ICU Nursing Preceptor Course -
Lehigh Valley Hospital
PA DOHS Medication Technician Trainer -
Temple University
Philadelphia, PA2024
Associate Degree - Science | Nursing
Lehigh Carbon Community College
01.2008
Emergency Medical Technician -
Lehigh Valley Hospital
01.2005
Skills
- Leadership and Guidance
- Effective Multitasking
- Quality Improvement
- Team Supervision
- Multidisciplinary team collaboration
- Clinical leadership
- Operational management
- Program management expertise
Acknowledgments
- Invented walking boards that were published in Nursing Spectrum Magazine for results upon Ambulation Protocol of the Post Open Heart Patient.
- Won Patient Care Award for Excellence in Patient Education Innovation and was a presenter at the 26th Annual Conference of Patient Education Awarding a commendation from Gov. Ridge for 'Heroism and outstanding community involvement.'
Timeline
Hospice Clinical Director
Advanced Healthcare
11.2025 - Current
Resident Care Director
Heritage Senior Living
10.2023 - Current
DIRECTOR OF NURSING
Devonhouse Senior Living
08.2021 - 10.2023
REGISTERED NURSE NURSING SUPERVISOR
Manorcare/Promedica West Allen Nursing Facility
01.2019 - 07.2020
REGISTERED NURSE CHILD/INFANT SHIFT RN
Bayada Home Healthcare
01.2015 - 01.2019
REGISTERED NURSE CASE MANAGER & ON CALL RN
Heartland Hospice
01.2013 - 01.2015
REGISTERED NURSE Interventional Progressive Cardiac
01.2005 - 01.2013
ICU Nursing Preceptor Course -
Lehigh Valley Hospital
PA DOHS Medication Technician Trainer -
Temple University
Associate Degree - Science | Nursing
Lehigh Carbon Community College
Emergency Medical Technician -
Lehigh Valley Hospital