KYMANI KINSALE
Brooklyn,New York
Summary
Experienced operations and administrative professional with a strong background in facility management, event operations, and social media. Proven expertise in managing freight elevator systems, ensuring safety, and optimizing workplace efficiency. Adept at customer service, project management, and data tracking with a demonstrated ability to lead teams and manage multiple responsibilities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Facilities Assistant
Triangle Services
New York, NY
05.2022 - 09.2023
- Operated freight elevator efficiently, ensuring the safe transportation of workers and materials across floors
- Maintained logs and reports of daily operations to ensure accurate tracking of elevator usage &building visitors
- Verified visitor credentials, ensuring compliance with building security protocols to enhance safety
- Collaborated with other departments to ensure smooth coordination during building activities and events
Event Operations Assistant
Madison Square Garden
New York, NY
04.2017 - 01.2020
- Provided exceptional customer service by addressing inquiries and concerns related to Madison Square Garden amenities and services
- Educated guests on venue offerings, improving customer experience and satisfaction during events
- Trained and supervised over 100 new hires on operational procedures and customer service best practices
- Coordinated with team members to ensure event logistics ran smoothly, contributing to successful event operations
- Assist with the arrival and accommodation of teams or athletes, ensuring a smooth exit & entry from the building
Social Media Assistant
Catch NYC Marketing Agency
New York, NY
08.2015 - 09.2016
- Analyzed social media metrics using Excel, Compiling reports on engagement, reach, and other KPIs, and providing insights or suggestions for improvement
- Assisted in content creation for social media channels including Facebook, Twitter & Instagram
- Performed competitor analysis to support marketing strategies to improve campaigns
- Engaged with followers to build brand loyalty and increase audience interaction for AND1 & AVIA
- Monitored and responded to comments, messages, and mentions on social media accounts, escalating inquiries when necessary
- Help plan and execute social media campaigns for AND1 product launches, promotions, or special events
Facilities Assistant
Broadway 26 Waterview LLC
New York, NY
08.2014 - 08.2015
- Managed multiple phone lines, routed calls, and greeted visitors, ensuring a positive first impression for guests
- Monitored building access, maintaining visitor logs and ensuring compliance with security procedures
- Assisted in facility operations, supporting daily administrative tasks and providing customer service to staff and visitors
- Coordinated facility events, maintained building supplies, served as a point of contact and communication for any building related needs
- Maintained records of maintenance activities, safety inspections, and equipment servicing
- Report and help address any maintenance issues or repairs needed within the building
Education
Bachelor of Science - Sports Management,Business Administration
St. John's University
New York, NY05.2014
Skills
- Operations Management
- Customer Service
- Team Leadership and Training
- Administrative Support
- Facility and Building Operations
- Competitor Analysis
- Audience research
- Data Analysis
- Research
- Social Media Strategy
- Security and Compliance
- Proficient in Microsoft Office
Affiliations
- High School Basketball & Baseball Player
- High School Band Trumpet Player
Timeline
Facilities Assistant
Triangle Services
05.2022 - 09.2023
Event Operations Assistant
Madison Square Garden
04.2017 - 01.2020
Social Media Assistant
Catch NYC Marketing Agency
08.2015 - 09.2016
Facilities Assistant
Broadway 26 Waterview LLC
08.2014 - 08.2015
Bachelor of Science - Sports Management,Business Administration
St. John's University
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