Kymani Thompson
Buford,GA
Summary
Positive team player with a focus on safety and customer satisfaction. Recognized for excellence in teamwork and quick learning. Aspiring physical therapist with experience in customer service and kitchen operations.
Offering strong communication and problem-solving skills, with a desire to learn and grow in customer service management. Brings understanding of customer service principles and ability to apply technical solutions effectively. Ready to use and develop interpersonal and analytical skills.
Offering solid customer service background and team leadership skills, ready to learn and grow in a new role. Brings understanding of logistics and vehicle handling, essential for valet operations. Ready to use and develop customer service and organizational skills in any role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Buford, GA
04.2025 - 01.2026
- Delivered packages efficiently, adhering to scheduled routes and timelines.
- Maintained accurate records of deliveries and vehicle inspections.
- Ensured compliance with safety regulations and company policies during operations.
- Assisted in training new drivers on delivery protocols and safety practices.
- Optimized delivery routes using GPS technology for enhanced efficiency.
- Addressed customer inquiries and resolved issues promptly during deliveries.
Pet Care Specialist
Pet Smart
Smyrna, GA
10.2023 - 11.2024
- My work at PetSmart started off as an overnight pet hotel position, which had me on a strict schedule to ensure the safety of every pet in our care.
- I had to organize the feeding of each animal in accordance with what the Pet Parent required their pet to eat.
- Keeping track of each animal's health was and is a very important part of my overnight and current position.
- Organized and oversaw group pet play sessions at the doggie daycare facility
- Provided daily care for pets, ensuring health and safety standards were met.
- Assisted customers with product selection, enhancing their knowledge of pet care needs.
- Monitored pet behavior during playtime, ensuring positive interactions among animals.
- Coordinated feeding schedules and activities for various types of pets in care.
Customer Service
Lowe's
Austell, GA
10.2021 - 02.2022
- Operated cash register and provided excellent customer service.
- Assisted customers with product selection and inquiries.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Implemented and developed customer service training processes.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Strengthened client relationships through consistent communication and excellent customer service.
Retail Customer Sales Associate
Lidl US
Austell, GA
02.2021 - 01.2022
- Processed transactions accurately and efficiently.
- Ensured the cleanliness of the self checkout and other registers.
- Stocked/Cleaned the displays and shelves
- Provided excellent customer service and resolved customer issues.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring merchandise displayed attractively and efficiently.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Associate
Chili's
Austell, GA
02.2021 - 01.2022
- Prepared food and processed carryout orders.
- Delivered food to tables and provided excellent customer service.
- Worked as a dishwasher and as a line cook/chef
- Assisted in training new team members on operational procedures.
- Delivered exceptional customer service in a fast-paced dining environment.
- Supported inventory management by restocking supplies as needed.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Maintained cleanliness and organization of dining area and kitchen.
Groundskeeper
Premier Placements
- Inspected and cleaned apartment buildings to ensure resident satisfaction.
Education
No Degree - Exercise Science
Georgia Gwinnett College
Lawrenceville, GA05-2029
High School Diploma -
South Cobb High School
Austell, GA05-2020
Skills
- Residential customer service
- Friendly customer service
- Customer service understanding
- Retail industry experience
- Retail display setup
- Retail merchandise quality standards
- Sales and retail experience
- Teamwork and collaboration
- Problem-solving skills
- Money handling
- Verbal/written communication
- Stocking and receiving
- Conflict resolution
Certification
- CPR & AED Certification
Languages
Spanish
Limited Working
Timeline
Delivery Driver
Amazon
04.2025 - 01.2026
Pet Care Specialist
Pet Smart
10.2023 - 11.2024
Customer Service
Lowe's
10.2021 - 02.2022
Retail Customer Sales Associate
Lidl US
02.2021 - 01.2022
Associate
Chili's
02.2021 - 01.2022
Groundskeeper
Premier Placements
No Degree - Exercise Science
Georgia Gwinnett College
High School Diploma -
South Cobb High School