Kymani Zamora
Fredericksburg,VA
Summary
Efficient Claims Associate known for productivity and the ability to complete tasks swiftly. Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. Specialized in analyzing claim details, navigating policy databases, and managing customer communications.
Overview
3
3
years of professional experience
Work History
CLAIMS ASSOCIATE
QA CLAIMS
03.2024 - 08.2024
- Delivered remarkable customer experience through assisting and handling claims involving auto weather catastrophe, total loss.
- Within approved limits, applied claims settlement procedures to process claims, initiate claim payment process, and close files assigned by Auto Claim Management, Claim Specialist, and/or electronic assignment.
- Assisted claim specialist with the collaboration of internal partners and interface with external vendors, securing releases, and other duties on property claims.
- Used various electronic resources for claim handling.
- Recognized and referred total loss claims that are beyond the scope of authority.
- Arranged rental car and towing service.
- Reviewed written or computerized estimates in loss settlements.
- Informed agents as needed during the claims process.
DESK ADJUSTER
EBERLS
02.2023 - 10.2023
- Reviewed all applicable insurance policies and determine coverage for each reported claim.
- Worked closely with customer and walked them through the insurance claims process, as well as assisting them through different facets of the repair process.
- Used discretion and independent judgment in claim handling.
CLAIMS ASSOCIATE
QA CLAIMS
01.2022 - 11.2022
- Accurately investigated, evaluated, and settled total loss claims.
- Negotiated claim settlements with policyholders, claimants, and their legal representatives.
- Compiled and reviewed information relating to the claim, including repair estimate, photos, and actual value reports.
- Conducted and reviewed valuations for the appropriate cash value of vehicles.
- Resolved issues with policyholders, claimants, or State Insurance Departments.
- Monitored and controlled rental expenses by managing the total loss process.
- Documented all decisions, correspondences, reports, and discussions related to the handling of the claim.
Education
BACHELOR OF ARTS - Accounting
UNIVERSITY OF PHOENIX
09.2022
ASSOCIATES - Human Resources Management
COCHISE COLLEGE
02.2022
CERTIFICATION - Human Resources Management
UNIVERSITY OF PHOENIX
04.2021
BACHELOR OF SCIENCE - Business Management
UNIVERSITY OF PHOENIX
07.2020
Skills
- Data entry
- Insurance knowledge
- Insurance Claims Review
- Claims Adjusting
- Exemplary military background
- Claims Processing
- Claims Investigation
Statelicenses
FL, AL, IN, KY, LA, MI, MS, OK, SC, TX, NM, WV
Timeline
CLAIMS ASSOCIATE
QA CLAIMS
03.2024 - 08.2024
DESK ADJUSTER
EBERLS
02.2023 - 10.2023
CLAIMS ASSOCIATE
QA CLAIMS
01.2022 - 11.2022
BACHELOR OF ARTS - Accounting
UNIVERSITY OF PHOENIX
ASSOCIATES - Human Resources Management
COCHISE COLLEGE
CERTIFICATION - Human Resources Management
UNIVERSITY OF PHOENIX
BACHELOR OF SCIENCE - Business Management
UNIVERSITY OF PHOENIX
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