Summary
Overview
Work History
Education
Skills
Timeline
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Kym Ark Medalla

Sterling,VA

Summary

Reliable Floor Associate with experience in providing exceptional customer service, maintaining store aesthetics, and managing inventory. Familiarity with various product lines across retail sectors coupled with skills in effective communication, problem-solving and teamwork. Demonstrated ability to contribute positively to sales goals and enhance overall customer shopping experience through keen product knowledge and responsive assistance.

Overview

4
4
years of professional experience

Work History

Floor Associate

Nike Factory Outlet
Leesburg, Virginia
11.2023 - 10.2024
  • Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
  • Performed inventory counts on a regular basis to ensure accuracy of stock levels.
  • Assisted with unloading trucks when necessary.
  • Provided assistance to other departments.
  • Stocked shelves with merchandise according to company guidelines.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.

Cashier

Finish Line
Sterling, Virginia
10.2022 - 10.2023
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Followed company security procedures for handling large sums of money.
  • Collected payments and provided accurate change.

Cashier

Regal Cinemas
Sterling, VA
07.2021 - 09.2022
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Directed trash removal and sanitation procedures to keep register area organized.

Food Runner

Bungalow Lakehouse
Sterling, VA
08.2020 - 07.2021
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Responded promptly to customer inquiries and requests for additional items or services.
  • Maintained cleanliness and organization of serving stations and dining areas.

Education

High School Diploma -

Dominion High School
Sterling, VA
06-2022

Skills

  • Product rotation
  • Item location assistance
  • Returns and exchanges
  • Store maintenance
  • Price adjustments
  • Shelf stocking

Timeline

Floor Associate

Nike Factory Outlet
11.2023 - 10.2024

Cashier

Finish Line
10.2022 - 10.2023

Cashier

Regal Cinemas
07.2021 - 09.2022

Food Runner

Bungalow Lakehouse
08.2020 - 07.2021

High School Diploma -

Dominion High School

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Kym Ark Medalla