Emma-Grace Umana
Powder Springs,GA
Summary
Results-driven Floor Associate with a strong focus on customer satisfaction and teamwork. Expertise in maintaining hygiene and safety protocols, while effectively managing inventory and cash transactions to support store operations.
Overview
3
3
years of professional experience
Work History
Floor Associate
Wingstop
Douglasville, GA
08.2025 - Current
- Assisted in maintaining cleanliness and organization of dining area to enhance customer experience.
- Supported team by preparing food items according to Wingstop standards for quality and presentation.
- Collaborated with colleagues to ensure efficient order fulfillment during peak hours.
- Handled cash register operations, ensuring accurate transactions and balancing at end of shifts.
- Engaged with customers to provide exceptional service and address inquiries promptly.
- Monitored inventory levels, notifying management of shortages to facilitate timely restocking.
- Implemented safety protocols during food preparation and handling to maintain health standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
Floor Associate
Jersey Mike's Subs
Powder Springs, GA
03.2024 - 08.2025
- Participated in training sessions to learn about menu items, contributing to product knowledge enhancement.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
- Assisted in maintaining a safe work environment by promptly reporting any hazards or safety concerns observed on the sales floor.
- Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Assisted in maintaining cleanliness and organization of dining area to enhance customer experience.
Floor Associate
Mingosrestaurante
Douglasville, GA
08.2023 - 10.2023
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
Education
High School Diploma -
Hiram High School
Hiram, GA05-2026
Skills
- Customer engagement
- Shelf stocking
- Product knowledge expertise
- Cleanliness and hygiene
- Workplace safety
- Cash handling proficiency
- Product promotion
- Store maintenance
- Product rotation
- Excellent work ethic
- Results-driven
Timeline
Floor Associate
Wingstop
08.2025 - Current
Floor Associate
Jersey Mike's Subs
03.2024 - 08.2025
Floor Associate
Mingosrestaurante
08.2023 - 10.2023
High School Diploma -
Hiram High School