Tai Upshaw
Huntington Beach,CA
Summary
Detail-oriented retail associate with experience in customer support, inventory management, and front-end operations. Skilled in POS transactions, cash drawer balancing, and maintaining clean, organized sales areas. Brings strong communication and teamwork to fast-paced environments.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Floor Associate
Crossroads Trading Co
Studio City, California
10.2024 - 07.2025
- Engaged customers with friendly, professional support to enhance the sales experience.
- Assisted customers with styling guidance and friendly sales floor service.
- Assisted customers with locating merchandise in the store.
- Maintained high standards of customer service during all interactions.
- Maintained up-to-date knowledge of sales, promotions, and policies to assist customers effectively.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored store traffic and responded promptly to customer inquiries and complaints.
- Restocked racks and displays to support boutique merchandise flow.
- Maintained clean, organized floor spaces during daily operations.
- Kept fitting rooms organized and returned items to proper sections.
- Organized visually appealing displays to attract customers and increase merchandise visibility.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Cashier
Del Taco
Burbank, California
10.2022 - 10.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed Del Taco guest orders at register and drive-thru with accurate payment handling.
- Operated the Del Taco POS system to enter menu items and customize customer requests.
- Greeted guests and answered menu questions with friendly, clear communication.
- Counted cash drawer and prepared change for Del Taco transactions.
- Resolved order issues and referred concerns to Del Taco shift supervisors.
- Packaged food items and assembled takeout orders for Del Taco customers.
- Kept front counter, drink station, and lobby areas clean and organized.
- Supported Del Taco team during busy periods with quick, reliable service.
- Stocked shelves with merchandise.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
Education
Bachelor of Science - Business Adminstration-Marketing Management
California State University, East Bay
Hayward, CA05-2027
Associate of Science - Business Administration
Pasadena City College
Pasadena, CA05-2025
Skills
- Customer service
- POS system operation
- Cash handling
- Inventory management
- Retail operations
- Sales support
- Sales analysis
- Display planning
- Microsoft Excel
- Customer engagement
- Customer outreach
- Interpersonal communication
- Effective communication
- Team collaboration
- Customer outreach
Languages
Japanese
Limited
Certification
- Digital Marketing Certification-HubSpot, 2026
Timeline
Floor Associate
Crossroads Trading Co
10.2024 - 07.2025
Cashier
Del Taco
10.2022 - 10.2024
Bachelor of Science - Business Adminstration-Marketing Management
California State University, East Bay
Associate of Science - Business Administration
Pasadena City College