Kymberly Boothe
Toledo,OH
Summary
High-energy, detail-oriented customer service and patient-facing professional with extensive experience in high-volume food service, healthcare/senior living environments, and employee training. Proven track record of managing accurate order entries, handling sensitive administrative/guest interactions, maintaining strict compliance with health/safety standards, and prioritizing patient/resident comfort and care. Adept at navigating fast-paced environments with empathy, accuracy, and efficiency—qualities directly transferable to the Patient Access Representative role at Mercy Health – St. Vincent Medical Center.
Overview
1
1
Language
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Back of House Team Member
Chic-Fil-A
Maumee, Ohio
05.2026 - Current
- Operates in a ultra-fast-paced environment requiring strict adherence to health, food safety, and quality standards.
- Collaborated with team members to execute high-volume prep and cooking orders under strict time limits.
- Maintained clear communication channels between front-of-house and kitchen teams to maintain smooth workflow operations.
To-Go Server
Red Lobster
Toledo, OH
04.2026 - 09.2026
- Managed high-volume curbside and takeout operations, managing POS order entries, phone inquiries, and payment processing with zero margin for error.
- Verified complex order details and dietary restrictions prior to packaging to guarantee accuracy and guest satisfaction.
- Resolved customer concerns on the spot using calm communication and quick problem-solving skills.
Server/Trainer
Otterbein Senior Life
Toledo, OH
04.2024 - 05.2026
- Deliver personalized, high-touch service to independent living residents, tailoring care and communication to meet individual physical and dietary requirements.
- Train new staff members on service standards, resident privacy, health and safety compliance, and proper operational workflows.
- Handle scheduling adjustments, special resident requests, and complex order modifications with speed, accuracy, and extreme care.
- Foster a welcoming, respectful, and safe community environment by maintaining open communication with residents, families, and healthcare staff.
Server
Otterbein Senior Life
Toledo, OH
06.2021 - 10.2022
- Communicated effectively with elderly residents, families, and clinical staff to ensure resident needs and dietary guidelines were consistently fulfilled.
- Maintained meticulous cleanliness, hygiene, and infection control standards across dining and service areas.
- Standardized daily task management to ensure prompt service while upholding a compassionate, calm demeanor in high-pressure situations.
Education
Associate of Applied Science - Surgical Technology
Stautzenberger College
Maumee, Ohio 03.2025 - 09.2026
Notre Dame Academy
Toledo, OHSkills
- Patient & Customer Service: Compassionate Communication, De-escalation, Active Listening, Resident/Patient Advocacy
- Administrative & Data Entry: Accurate Information Gathering, Fast-Paced Scheduling/Order Entry, Attention to Detail
- Compliance & Safety: HIPAA Awareness Standard Practices, Food Safety/Sanitizing Compliance, Infection Control Basics
- Team Leadership & Training: Onboarding, Standard Operating Procedures (SOP) Training, Peer Coaching & Mentorship
- Multitasking & Problem Solving: High-Volume Operations, Time Management, Conflict Resolution
Languages
German
Professional
Certification
- Basic Life Support (BLS) - American Heart Association - Completion: 07-23-2026
Affiliations
- YMCA Youth Camp Volunteer (Summer 2022)
- ASL Club member/Secretary (2022-2023)
- Kpop Club Co- Founder(2022-2023)
- Tack & Field (2022-2023)
- Declare Church Youth & Kids Volunteer (2023- OnGoing)
Timeline
Back of House Team Member
Chic-Fil-A
05.2026 - Current
To-Go Server
Red Lobster
04.2026 - 09.2026
Associate of Applied Science - Surgical Technology
Stautzenberger College
03.2025 - 09.2026
Server/Trainer
Otterbein Senior Life
04.2024 - 05.2026
Server
Otterbein Senior Life
06.2021 - 10.2022
Notre Dame Academy