Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kym Martin

TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

B2B Customer Service Specialist II

Skinceuticals by L'Oreal Cosmetics
05.2022 - Current
  • Documented customer correspondence in CRM systems to track inquiries, issues, and solutions
  • Effectively resolved product and customer complaints, collaborating with cross-functional teams to improve services
  • Assisted account executives and customers with account maintenance, billing inquiries, and payment processing
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions through phone, chat, and email interactions.

Registered Behavior Technician (RBT)

Positive Behavior Solutions
02.2019 - 04.2022
  • Ensured the confidentiality and well-being of emotionally disturbed or cognitively impaired patients, adhering to HIPAA requirements
  • Documented patient activities and behaviors in electronic health records (EHR) for recordkeeping
  • Collaborated with medical professionals, including doctors, psychiatrists, and therapists, to implement patient treatment plans
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed activity plans and instructional materials to support treatment using applied behavior analysis

Psychiatric Technician

Fort Behavioral Health
01.2017 - 02.2019
  • Ensured patient confidentiality and reduced incidents of self-harm by establishing a safe and therapeutic environment for patients.
  • Enhanced patient care by implementing individualized treatment plans and monitoring progress.
  • Monitored vital signs, administered medication, and conducted behavior assessments
  • Collaborated with medical staff to improve patient treatment plans and reported changes in patient well-being
  • Played a pivotal role in training new employees on protocols for interacting with psychiatric patients..

Customer Service Manager

CVS/Caremark
10.2012 - 01.2017
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

Bachelor of Science - Business And Managerial Economics

Tarleton State University
Fort Worth, TX
12.2025

High School Diploma -

City University School of Liberal Arts
Memphis, TN

Skills

  • Leadership and Training
  • Decision Making
  • Goal Setting
  • Active Listening
  • Resource Allocation
  • CRM Management
  • Communication and Advocacy
  • Operational Efficiency
  • Product Knowledge
  • Performance Assessment
  • Customer Retention
  • Team Collaboration
  • Conflict Resolution
  • Healthcare and Patient Care
  • Gainsight
  • SAP
  • Salesforce
  • Telephone Etiquette
  • Interpersonal Skills

Timeline

B2B Customer Service Specialist II

Skinceuticals by L'Oreal Cosmetics
05.2022 - Current

Registered Behavior Technician (RBT)

Positive Behavior Solutions
02.2019 - 04.2022

Psychiatric Technician

Fort Behavioral Health
01.2017 - 02.2019

Customer Service Manager

CVS/Caremark
10.2012 - 01.2017

Bachelor of Science - Business And Managerial Economics

Tarleton State University

High School Diploma -

City University School of Liberal Arts
Kym Martin