KYMIKA BALLARD
Customer Service
COLLEGE STATION,UNITED STATES
Summary
Admin Assistant with over 26 years of experience in diverse roles including mail delivery supervision and merchandise management. Demonstrates exceptional skills in customer service, leadership, and organization, with a proven track record in improving operational efficiency and customer satisfaction. Committed to leveraging extensive expertise in communication and teamwork to support administrative functions and enhance organizational success.
Professional logistics specialist with proven track record of ensuring timely and safe deliveries. Skilled in route planning, time management, and handling various types of packages with care. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, excelling in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Courier
Federal Express
03.2025 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
MAIL CARRIER/DELIVERY SUPERVISOR
USPS
09.2013 - 11.2024
- Manage daily mail delivery, ensuring timely service and resolving delivery issues efficiently.
- Supervise team of carriers, enhancing route efficiency and improving customer satisfaction.
- Coordinate with logistics to streamline operations, achieving measurable improvements in delivery times.
- Implement safety protocols, reducing workplace incidents and fostering a secure work environment.
- Designed and optimized mail delivery routes using data-driven strategies, resulting in enhanced service reliability and reduced transit times.
Instructional Assistant
CSISD
08.2023 - 09.2023
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
MERCHANDISE ASSOCIATE
Macy's
09.2011 - 09.2013
- Drove sales through effective merchandising strategies at Macy's.
- Enhanced customer experience by organizing product displays.
- Collaborated with team to achieve sales targets consistently.
- Utilized analytical skills to optimize inventory levels.
- Resolved customer inquiries, improving satisfaction rates.
CORRECTIONAL OFFICER
TDCJ
03.2004 - 08.2007
- Monitored inmate activities, ensuring safety and compliance with regulations.
- Reduced incidents through effective conflict resolution and communication.
- Trained in emergency response, enhancing facility security protocols.
- Collaborated with team to maintain order, fostering a secure environment.
MEDICAL RECEPTIONIST
Davita Med
04.1999 - 01.2003
- Managed patient appointments, improving scheduling efficiency by 40%, enhancing patient flow.
- Coordinated insurance verifications, reducing processing time and ensuring accurate billing.
- Assisted in maintaining medical records, achieving a 95% accuracy rate in data entry.
- Facilitated communication between patients and medical staff, fostering a supportive environment.
Education
Evan E. Worthing High
Houston, TX05.2000
Skills
- Customer Service
- Data Entry
- Government
- Communication
- Organization
- Teamwork
- Leadership
- Working independently
- Attention to detail
- Problem-solving
- Customer service
Additional Information - Leadership Experience
Co-owner, 7v7 Youth Team, Youth development and community support
Timeline
Courier
Federal Express
03.2025 - Current
Instructional Assistant
CSISD
08.2023 - 09.2023
MAIL CARRIER/DELIVERY SUPERVISOR
USPS
09.2013 - 11.2024
MERCHANDISE ASSOCIATE
Macy's
09.2011 - 09.2013
CORRECTIONAL OFFICER
TDCJ
03.2004 - 08.2007
MEDICAL RECEPTIONIST
Davita Med
04.1999 - 01.2003
Evan E. Worthing High
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