MERCEDES VIGIL
San Jose,CA
Summary
Hard worker with two years supervising experience. Motivated customer service specialist with over 10+ years experience in a fast-paced, team-based environment. Well-versed in all areas of store operations. Passionate about exceeding customer expectation to building loyalty and retention. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Federal Express
04.2021 - 01.2025
- Managed customer inquiries through phone and email, ensuring timely resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Streamlined communication processes between departments, improving service delivery timelines.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Crew Member
Raising Cane's Restaurants
08.2019 - 02.2021
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare high-quality food items according to company standards.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Trained new crew members on operational procedures, enhancing team performance and service quality.
- Cleaned and maintained all areas of restaurant to promote clean image.
shift supervisor
US Security Associates
08.2015 - 05.2016
- Greeted customers promptly.
- Monitored areas for security issues and safety hazards.
- Supervised a team of twelve security personnel during a given shift.
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
- Conducted six security audits per month to identify potential problems related to physical security, staff safety and asset protection.
- Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
Patrol supervisor
Security code 3
01.2014 - 08.2015
- Issued warnings and citations for traffic violations.
- Actively patrolled assigned areas to prevent and detect crimes.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Checked all vehicle equipment for proper functioning prior to use.
- Responded immediately to calls involving automobile accidents and criminal activity.
- Conducted lock-ups and unlocks.
- Conducted post checks on stationary officers.
Cashier/customer service
Ace Cash Express
11.2013 - 12.2014
- Maintained friendly and professional customer interactions.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Executed wire transfers, stop payments and account transfers.
- Sold cashier's checks, traveler's checks and money orders.
- Assist with payday and title loans.
Education
High School Diploma -
San Joaquin County
Stockton, CA08-2019
Skills
- Cash handling expertise
- People-oriented
- Excellent time management skills
- Quick learner
- Strong client relations
- Inventory management
- Time management skills
- Multi-tasking ability
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Filing
Timeline
Customer Service Representative
Federal Express
04.2021 - 01.2025
Crew Member
Raising Cane's Restaurants
08.2019 - 02.2021
shift supervisor
US Security Associates
08.2015 - 05.2016
Patrol supervisor
Security code 3
01.2014 - 08.2015
Cashier/customer service
Ace Cash Express
11.2013 - 12.2014
High School Diploma -
San Joaquin County