Linda Baez
Spartanburg ,SC
Summary
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. I do currently live in South Carolina but I am going to move to Massachusetts Im just looking for a job to make sure that I have something secured Im a hard working woman. Love to learn new things.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CPM Federal Credit Union
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Part Time Teller
CPM Federal Credit Union
Spartanburg, SC
11.2023 - Current
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
Teller
CPM FCU
Spartanburg, SC
02.2021 - 11.2022
- Ordered checks and conducted additional special services for customers.
- Trained employees on cash drawer operation.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Directed specific questions to appropriate branch personnel.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Kept teller window areas clean, organized and fully stocked.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Entered transactions into computer and issued customer receipts.
- Processed sales transactions to prevent long customer wait times.
- Explained bank services, financial products and applicable fees to customers.
- Promoted and sold banking products and financial services.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Welcomed customers and offered pleasant service during entire transaction.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Earned high volume of referrals as part of bank's sales incentive system.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Customer Service
Edible Arrangements
Spartanburg, SC
06.2019 - 01.2021
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Answering calls and making orders
- Creating accounts for customers
- Delivering orders to personal residents or Business
- Creating the arrangements for the orders that we create or that comes through the web page
- And making sure we have a clean environment
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Met customer service objectives by providing superior customer service to Spanish and English-speaking customers.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided exemplary customer service to guests.
- Directed cleaning, restocking, and customer service activities.
- Displayed exceptional customer service and communication skills.
Cashier
City Fashion
Fitchburg, MA
02.2019 - 06.2019
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy
- Maximized customer satisfaction by assisting customers complete purchases, locate items
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Trained new team members in cash register operation, stock procedures and customer service
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
Education
High School Diploma -
Sizer School
Fitchburg, MA05.2015
Skills
- Cash register operation
- Merchandise restocking
- Payment processing
- Cash drawer balancing
- Credit and cash transactions
- Customer greeting
- Customer assistance
- Active listening
- Adaptive team player
- Product organization
- Problem-solving abilities
- Microsoft Office expertise
- Speak Both Spanish & English
- Teamwork and Collaboration
- Cash Handling Expertise
- Problem Solving Abilities
- Decision Making
- Cross-Selling Techniques
- Customer Service Excellence
- Time Management
- Adaptability and Flexibility
- Attention to Detail
- Initiative Taking
- Cash Drawer Reconciliation
- Customer Service
- Cash Handling
- Currency Exchange
- Vault Monitoring
- Relationship Building and Management
- Balance Transfers
- Relationship Building
- Bank Deposits
- Decision-Making
- Staff Scheduling
Affiliations
When I was in High School I was one the school Student Ambassador.
- Communicate with parent and student of new things we were doing in school
- Giving tours of the School
- Helping students to find classes and answer any question they had
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
CPM Federal Credit Union
11.2024 - Current
Part Time Teller
CPM Federal Credit Union
11.2023 - Current
Teller
CPM FCU
02.2021 - 11.2022
Customer Service
Edible Arrangements
06.2019 - 01.2021
Cashier
City Fashion
02.2019 - 06.2019
High School Diploma -
Sizer School