Kymmia Roberts-Brown
Omaha,NE
Summary
Dynamic leader with proven expertise in team management and workplace safety, honed at Rocket Car Wash And Detail Center. Excelled in building relationships and resolving customer complaints, enhancing brand loyalty. Skilled in optimizing operations, improving team efficiency, and ensuring high standards, conflict resolution, consistently boosting customer satisfaction and team performance. Strong emphasis on teamwork, adaptability, and achieving goals. Known for effective communication, problem-solving, and fostering collaborative work culture.
Overview
3
3
years of professional experience
Work History
Shift Leader Manager
Rocket Car Wash And Detail Center
01.2024 - Current
- Coached team members to enhance skills through regular training sessions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Kept employees operating productively and working on task to meet business and customer needs.
Ride Operator
Fun Plex Amusement Park
06.2022 - 08.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
Sales Associate
Champs Shoe Store
08.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Millard North High School
1010 S 144th St05-2024
Skills
- Industry expertise
- Staff scheduling
- Workplace safety
- Team management
- Cash handling
- Verbal and written communication
- Handling customer complaints
- Decision-making
- Relationship building
- Flexible schedule
- Sales strategies
- Conflict resolution
Timeline
Shift Leader Manager
Rocket Car Wash And Detail Center
01.2024 - Current
Sales Associate
Champs Shoe Store
08.2023 - 03.2024
Ride Operator
Fun Plex Amusement Park
06.2022 - 08.2024
High School Diploma -
Millard North High School
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