Natalie Quintela

I learned how to operate in a very fast-paced environment, while helping my team stay focused, and ensuring efficient service. I trained new employees and taught customer service standards.

• Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
• Resolved conflicts between employees or customers in an efficient manner.
• Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.

• Facilitated engaging tutoring sessions to enhance student comprehension and confidence.
• Provided guidance on problem-solving techniques and study strategies for exams.
• Encouraged students to ask questions about topics they did not understand.