Job Search Status
Open to workDesired start date: Immediately
Open To Work
Yvenel Choisi
West Palm Beach,FL
Work Preference
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
2018
2018
years of post-secondary education
Work History
Shift Leader Manager
Duvaryz Diaz
West Palm Beach, FL
05.2024 - Current
- Supervised team members during shifts to maintain operational efficiency.
- Trained new employees on company policies and procedures, enhancing onboarding experience.
- Managed inventory levels and organized stock for optimal workflow.
- Assisted in maintaining cleanliness and organization of the workspace throughout shifts.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Reviewed inventory levels at the start of each shift and placed orders.
- Resolved conflicts between employees or customers in an efficient manner.
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Motivated team members to achieve daily goals, fostering a collaborative work environment.
- Ensured that all employees adhered to established safety regulations and guidelines.
- Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
- Communicated regularly with other departments regarding product availability, pricing issues.
- Provided feedback on employee performance during monthly evaluations.
- Helped employees accomplish tasks during peak periods.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Counted cash in registers to ensure accurate financial records.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
Shift Leader
Dalena Holt
West Palm Beach, FL
08.2024 - 07.2025
- Delegated tasks to staff, prioritizing goals to ensure efficient workflow.
- Observed food safety and sanitation protocols to reduce germ spread.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team, fostering positive atmosphere that improved employee engagement.
- Performed thorough cleaning and sanitization of kitchen equipment, utensils, and work stations to maintain hygiene standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed emergency situations calmly, adhering to company protocols to ensure safety.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Utilized POS systems efficiently for order processing and inventory management.
- Scheduled staff shifts, considering peak times and individual availability.
- Supervised daily operations and ensured smooth workflow among team members.
- Trained new staff on procedures and safety protocols for effective performance.
Education
HHA - Home Health Aide
Family Care Training Center
West Palm Beach, FL 05.2025 - 06.2025
Science Comptable
Institut Universitaire De La Reference
Port Au Prince, Ouest 11.2013 - 12.2017
Lycée Antoine Et Georges Izmery
Port Au Prince, OuestSkills
- Inventory management
- Customer service
- Staff supervision
- Training and development
- Food safety compliance
- Team motivation
- Effective communication
- Problem solving
- Workplace safety
- Opening and closing procedures
- Shift leadership
- Customer service focus
- Accurate money handling
- Punctual and reliable
- Conflict resolution
- Work under pressure
- Work with a sense of urgency
- Delegating work
- Handling customer complaints
- Problem-solving
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
HHA - Home Health Aide
Family Care Training Center
05.2025 - 06.2025
Shift Leader
Dalena Holt
08.2024 - 07.2025
Shift Leader Manager
Duvaryz Diaz
05.2024 - Current
Science Comptable
Institut Universitaire De La Reference
11.2013 - 12.2017
Lycée Antoine Et Georges Izmery