David Euceda
Hempstead
Summary
Shift Leader Manager with relevant experience overseeing operations, managing teams, and implementing strategies to optimize efficiency. Known for strong leadership skills, ability to create harmonious work environment and commitment to exceeding company objectives. Previous roles have demonstrated measurable improvement in operational productivity and team performance. Possess strong problem-solving capabilities, excellent communication skills.
Overview
1
1
year of professional experience
4048
4048
years of post-secondary education
1
1
Certification
Work History
Shift Leader Manager
Wingstop
Levittown
11.2024 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Trained new staff on food safety and customer service standards.
- Enforced health regulations and safety practices in the restaurant.
- Assisted in resolving customer complaints to enhance satisfaction.
- Monitored food preparation processes for quality assurance compliance.
- Led team meetings to communicate goals and expectations clearly.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Resolved conflicts between employees or customers in an efficient manner.
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Displayed leadership skills by motivating team members to meet daily goals.
- Ensured that all employees adhered to established safety regulations and guidelines.
- Monitored team performance to ensure compliance with company standards.
Education
BOCES
Levittown, New YorkIHCI
Comayagua, HNSkills
- Customer service
- Conflict resolution
- Employee training
- Communication skills
- Workplace safety
- Shift leadership
- Verbal and written communication
- Cash handling
- Handling customer complaints
- Energetic and enthusiastic
- Inventory controls
- Food safety
- Effective communication
- Reliability and punctuality
- POS system operation
- Cash management
- Refund handling
- Multitasking and organization
- Customer satisfaction
Languages
English
Professional
Spanish
Professional
Certification
- Food Service Managers Training Course
Timeline
Shift Leader Manager
Wingstop
11.2024 - Current
BOCES
IHCI